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Orbi WiFi 7 RBE973
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Re: Orbi won t connect to the internet

Efrugier
Tutor

Orbi won t connect to the internet

I had the orbi for a year worked fine.

This morning it wouldn t connect to the internet. White flashing light then purple.

 

Checked my internet connection from modem and it it fine.

 

 

any idea what is wrong ?

 

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 1 of 6
FURRYe38
Guru

Re: Orbi won t connect to the internet

Do you have access to the Orbis web page?

What FW version is currently loaded?

Was a FW update done recently?

 

What is the Mfr and model# of the ISP modem? Built in router here by chance?

 

Message 2 of 6
Efrugier
Tutor

Re: Orbi won t connect to the internet

I could login to page. FW is the latest on both router and satellite. Don t know when it updated as I have auto update.

 

 

my model is a Tp link. I had it for 2 years. No issues with orbi before.

 

Could there be an issue with FW update ?

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 3 of 6
FURRYe38
Guru

Re: Orbi won t connect to the internet

What is the model# of the ISP modem?

 

Try a power OFF of both Orbi router and satellite for 1 minute then power back on. If this does nothing, try a factory reset on both router and satellite and set up from scratch...

Message 4 of 6
Efrugier
Tutor

Re: Orbi won t connect to the internet

Factory reset did the trick. Thanks for the advice. A bit of a pain but at least it works

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
Message 5 of 6
FURRYe38
Guru

Re: Orbi won t connect to the internet

Glad that worked. Enjoy. Smiley Wink

 

Message 6 of 6
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