Orbi won t connect to the internet

[Efrugier]

I had the orbi for a year worked fine.

This morning it wouldn t connect to the internet. White flashing light then purple.

Checked my internet connection from modem and it it fine.

any idea what is wrong ?

[FURRYe38]

Do you have access to the Orbis web page?

What FW version is currently loaded?

Was a FW update done recently?

What is the Mfr and model# of the ISP modem? Built in router here by chance?

[Efrugier]

I could login to page. FW is the latest on both router and satellite. Don t know when it updated as I have auto update.

my model is a Tp link. I had it for 2 years. No issues with orbi before.

Could there be an issue with FW update ?

[FURRYe38]

What is the model# of the ISP modem?

Try a power OFF of both Orbi router and satellite for 1 minute then power back on. If this does nothing, try a factory reset on both router and satellite and set up from scratch...

[Efrugier]

Factory reset did the trick. Thanks for the advice. A bit of a pain but at least it works

[FURRYe38]

Glad that worked. Enjoy.