× NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
× Introducing the new Orbi 770 Series Mesh System. To learn more click here.
Orbi WiFi 7 RBE973
Reply

Orbi20

madotom
Aspirant

Orbi20

Lost connection to internet several times. Other items all connected. Trying to determine why the lost connections?
Message 1 of 9
FURRYe38
Guru

Re: Orbi20

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Both wired and wireless connections are lost? 

 

Message 2 of 9
madotom
Aspirant

Re: Orbi20

Where to I find this. I have no idea
Message 3 of 9
madotom
Aspirant

Re: Orbi20

Arris TM1602A. MTA
Message 4 of 9
FURRYe38
Guru

Re: Orbi20

Use a PC or laptop and a web browser, log into the RBR web page at 192.168.1.1 or orbilogin.com

 

Power OFF the ISP modem and RBR for 1 minute then back ON with modem first. Then the RBR.  

Both wired and wireless connections are lost? 

Message 5 of 9
madotom
Aspirant

Re: Orbi20

Ok
Message 6 of 9
FURRYe38
Guru

Re: Orbi20

Are both wired and wireless connections lost when this happens? 

Message 7 of 9
madotom
Aspirant

Re: Orbi20

Just wireless
Message 8 of 9
FURRYe38
Guru

Re: Orbi20

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

 

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

 

Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

Message 9 of 9
Top Contributors
Discussion stats
  • 8 replies
  • 1116 views
  • 1 kudo
  • 2 in conversation
Announcements

Orbi 770 Series