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Forum Discussion
mcdad10k
Feb 04, 2020Aspirant
Orbi50 Network Map Missing
I have a total of one ORBI router and 3 satellites. One of my routers suddenly seemed to stop working. I've tried to reset it multiple times, but I can't get the amber light to come on. That led me t...
mcdad10k
Feb 04, 2020Aspirant
Sorry for the typo - yes, satellites.
I'm in the orbi login interface. I only see two satellites, not the third.
On the one that is missing, power is on the device. I've held down the reset for over a minute - no lights at all outside the green power light. I then powered off the unit, pushed in the paperclip as shown in the video, powered up. Again, waited for over a minute - no while light, no blue light, no amber light.
Could it be dead? Is there a way to recyle old equipment if it is?\
Router Firmware, if needed: 2.3.5.30
CrimpOn
Feb 04, 2020Guru - Experienced User
Thanks for the report.
It is the Power LED that is supposed to turn amber and begin to blink.
The only remaining "rescue" that I know of is to "flash" the firmware directly to the device using the "trivial file transfer protocol" TFTP.
If you are comfortable with computers, this is "sort of fun".
Here are the instructions:
https://kb.netgear.com/000059633/How-to-upload-firmware-to-a-NETGEAR-router-using-TFTP-client