NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
OrbiOS MR 2.1 issues
I wanted to reach out to provide a quick update on OrbiOS 2.1 software. We believe that these issues are affecting some users. Rest assured that we've been following this issue and working hard beh...
So since upgrading to the beta a couple of weeks ago the major problem we had was our windows 10 64bit desktop and laptop would not connect after a reboot without several disconnects, turning off/on wifi, and prayer. This afternoon our Brother MFC-L8850CDW printer connect via wifi stopped working - and nothing will get it to work - it connects via wifi and now usb but still won't print. Even rebooted the router with no joy.
Frustrations are mounting. Please publish an updated firmware soon.
What is the recommended process to downgrade from V2.1.2.18 to 2.0.1.4?
Do I start with the router or with the sats?
I would not change your firmware at all unless you are having problems with your ORBI system. If you can, I would stick with version 2.1.2.18. which for me has been the most stable. What I found to create this stability in this version was to avoid changing any factory settings with respect to device names for the router or the satellite, wireless SSID, and wireless network key. The only thing I would change is the password for administration of settings on your router, but keep the factory provided user name "admin"
If you choose to downgrade to 2.0.1.4 then with regards to order of firmware "upgrading" I always start with the satellite and then do the router. Make sure you download the "upgrades" and do them manually per the Netgear website instructions. Do not do the "upgrades" automatically using the adminstration ORBI webpage online update tab! Also, I find that after all upgrades are done you should reset your modem, then router, and then satellite in that order. Good luck, and may the NETGEAR ORBI router upgrade/downgrade force be with you.
NETGEAR TEAM: AS YOU CONTINUE TO TROUBLESHOOT FIRMWARES AND IMPROVE THE OVERALL SYSTEM STABILITY, I WANT TO POINT OUT THAT AFTER USING MY IPHONE ORBI APP TO INSTALL THE ORBI ROUTER AND SATELLITE AND CREATE A CUSTOM WIRELESS SSID AND PASSWORD WITH SPECIAL CHARACTERS, THIS INFO WOULD NOT UPDATE CORRECTLY WHEN VIEWED LATER IN THE ORBI ROUTER ADMIN WEBPAGE UNDER THE "BASIC" TAB - WIRELESS SETTINGS. IT WOULD DELETE SOME CHARACTERS AT THE END OF THE KEY. SUBSEQUENTLY MY SATELLITE WOULD NOT CONNECT WITH THE ROUTER AND THE ROUTER WOULD REBOOT ON ITS OWN MANY TIMES. THIS LED ME TO STRICTLY USE THE FACTORY SETTINGS YOU FOLKS PROVIDED AND I HAVE BEEN RUNNING STABLE EVER SINCE ON VERSION 2.1.2.18.
So as previously noted, my RBR50 auto-updated to the v2.1.2.18 firmware. At somepoint since my last post, my original RBS50 satellite also updated itself to 2.1.2.18 firmware.
I just added a 2nd RBS50 to my Orbi mesh (added to the RBR50 and RBS50), and updated it manually to the 2.1.2.18 firmware and so far so good.
I've seen notes here about Wifi SSID names etc; mine is all lowercase, with an all lowercase password as well. In case that helps anything from Netgear's side.
When are these 2.1.2.18 issues finally resolved?
Or atleast stop my RBR from updating perfectly working router to this version. I've downgraded my devices 3rd time this week now, and each morning all my devices connected to the satellite drop their link, my PC hangs, and my home domotica system is unreachable. On 2.0.0.74 I have no problems at all. I tried the nvram don't upgrade tricks, it doesn't work. Each night it upgrades to this (known) faulty 2.1.2.18 version. Stop it!
I'm fed up with this system, especially if you consider the amount of money spent on these!
Interesting observation! I'm on the new default of v2.0.1.4 and I observed that on the under Attached Devices > Access control I see a similar issue. Under the Top Table you can use spaces and characters in the name (When you edit it). However under the second table (Not currently connected table) you cannot. The interesting observation is that it appeared to me as well as it was "deleting some characters" at the end of the label.
Are you guys using a JS validation library - I wonder..
If I can help I'm a software / hardware guy. I also happen to have two systems and I ordered a replacement as the first was acting up..
- I've spent a total of 9 hours, on the phone with the outsourced support people. In the Philippines, for months now. They always try to blame your Google Android phones, and make you reset all the crap that you've done a million times, before, and then send you the same piece of junk that is gonna give you the same problems. It's obviously a hardware problem. I bet that new Orbi Pro that they recently released is the "fixed" version of the junk they sold us. I'm a cordcutter, and paid over $400 out for this lemon, because it was supposed to be the best. I have had constant disconnects, television that buffers and freezes, dropped WiFi calls, and phones that have useless WiFi connected. Netgear...you kept sending me replacements until my 90 day return window was up, so I can't return my purchase, so now, I think you need to either send me an Orbi Pro, if it isn't junk like the regular Orbi, or send me a check for $400, do I can buy something that works. My time is precious, and you have been wasting it, for the past 6 months. Time to fix your mistake...or PAY UP!
