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Forum Discussion

Retired_Member's avatar
Retired_Member
Jun 30, 2017

Parental Controls not working

With all of the other Orbi issues I've been experiencing this has been a low prioritiy. For months I've not been able to get the Parental Controls working on my Orbi on various firmware versions. Wh...
Troubleshooting
rajis's avatar
rajis
Guide
Sep 13, 2017

I have the same issue and my experience has been the same.  The only thing that seems to help is resetting the Orbi back to factory condition and even then it only works for. a short while before going back to the same behavior.  But the constant reset and restores are getting tiring.

 

I'm currently running 2.0.0.73 and LPC are broken there.  Before that I was on 1.10.1.2 and that one was working fine.

 

 

 

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Sep 19, 2017

    Hello Rajis and adrewery


    I sent you Pms

     

     

    • rajis's avatar
      rajis
      Guide
      Sep 20, 2017

      Thanks Darren, I'll take a look at this tonight when I get home and let you know how it goes. 

      • rajis's avatar
        rajis
        Guide
        Sep 21, 2017

        HI DarrenM, sent you a PM back

    • Retired_Member's avatar
      Retired_Member
      Sep 25, 2017

      I installed v2.0.0.74 this weekend and did a factory reset. I've setup Parental Controls and so far, so good. The problem did usually take a few days to appear so I'm keeping my fingers crossed.

      • psimondo's avatar
        psimondo
        Star
        Nov 13, 2017
        Exactly the same issue. OpenDNS credentials simply cannot be entered in the genie app on any Apple platform. It just spins forever on iOS or kicks an error on Mac.

        I’ll try a complete factory reset and see what happens.