We previously had a Fibre to the Cabinet provider that utilised an Openreach modem and then a Netgear Orbi RBR50 as the router with two RBS50 Satelites.
We have had Fibre to the Premises fitted via Gigaclear. Gigaclear provided a Linksys Velop as their router. I wasn’t home when it was installed but there’s now a white box on the internal wall which connects via Ethernet to the Linksys router. This works and provides wifi with internet.
We’d dearly like to continue using the Orbi set up due to it’s range/strength/ports and that all our smart home devices are configured to it! The installation engineer informed my partner that just connecting the Ethernet to the Orbi RBR50 instead of the Linksys should work. It doesn’t.
We have tried:
a) Connecting the Orbi Router to the wall via Ethernet as suggested. Result = Orbi pulses white for an extended period and eventually rests solid Magenta. No internet. Wifi signal ok. b) Connecting the Linksys router to the wall via Ethernet. Connecting the Linksys to the Orbi via Ethernet. Result = Orbi pulses white for an extended period and eventually rests solid Magenta. No internet. Wifi signal ok. c) As b) but first configuring the Linksys router into bridge mode via the Linksys app. Result = Orbi pulses white for an extended period and eventually rests solid Magenta. No internet. Wifi signal ok.
In each case we turned everything off and waited a couple of minutes in between.
Could anyone suggest anything else please? We’d really want to continue with the Orbi instead of the Linksys velop.
We have of course googled but found things either don’t work or are too complicated for us to understand.
Can you power OFF this WHITE box that's on the wall along with the RBR connected to it for 1 minute then back ON with this box then the RBR?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
IF this fails, I suggest contacting the ISP to see if there is any required or specific WAN side configurations that is needed on the RBR that the Linksys may have been configured for to work with your ISP.
Unfortunately that resulted in the same outcome. I'm afraid I only have cat 5e cables - I can buy a cat 6 if this really makes a difference.
The ISP have said that the router must be configured to 'accept the WAN IP address dynamically' - I have no idea if this is the case or not.
At the risk of sounding very silly - I wanted to check that the 'modem' bit would really be in the white wall box? I am conscious that I have not really 'replaced' the openreach modem I was using and had thought that there may be a modem in the linksys velop? Obviously I was hoping it was in the wall box.
If you factory reset the RBR and setup from scratch then the default setting for the RBR is WAN IP address dynamically. This is under the RBRs web page Advanced tab/Setup/Internet
The Linksys would not have a built in modem here. I believe the Linksys is just same think as the Orbi, another wifi MESH system though I believe it's probably has more new features like AX mode on the wifi.
I recommend you contact the ISP and have them help you with the RBR router configuration to make sure the connection and configuration is correct up to the RBR. Find out what components are needed or required by the ISP to let the RBR work correctly. For Fiber ISP's there is a ONT or a Fiber to Ethernet converter that maybe used. \
