Power Supply

Question

My new rescue pup got to the power supply for the satelite unit and destroyed the power adaptor. &nbsp;Neither Best Buy, nor the Netgear website, has been helpful in guiding me towards a correct replacement. &nbsp;Does anyone out there have any suggestions? &nbsp;Thanks much!

FURRYe38 · Answer

Try contact NG support to see if you can buy another thru them. Or try Amazon or eBay.&nbsp;
Just needs to be same voltage and amp as seen on the power supplies sticker.

JCyr · Answer

Thanks for your response. &nbsp;I did call NG support. &nbsp;70+ minutes later, part of which involved the rep telling me I would need to purchase a whole new satelite unit RBS50 in order to get a new power supply ?!?!, he finally set me up to have a new one sent to my house. &nbsp;However, the email I received, that needs my input to complete the order, has incorrectly working links to give my input. &nbsp;So not sure if I will ever see one sent by NG. &nbsp;You would think they would make it rather easy for their customers to purchase a replacement part??
&nbsp;
Nonetheless, if one doesn't show up, I will follow your advice, and try a third party replacement with the same specs. &nbsp;Thanks again!

FURRYe38 · Answer

DarrenM

DarrenM · Answer

its a known issue for the links to not work by clicking them. try to copy and paste them into a web browser see if that works if not let me know I will escalate the issue.

&nbsp;

DarrenM&nbsp;

JCyr · Answer

I have tried copy/paste and that has also not worked--either on Mac or PC.&nbsp; Last night, I received an email titled&nbsp;Your RMA Confirmation
&nbsp;
Do I need to mail in the old charger before the new one will be shipped?&nbsp; The link on the RMA confirmation email for checking status also did not work?&nbsp; Thanks for your help.
&nbsp;
Jeff

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Power Supply

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