RBK22 - Internet not connected

[orod390]

I tried to setup my new Orbi RBK22-100NAS. I followed all of the steps using the Orbi App from Netgear.

The Orbi Router connects to its satellite and shows its connected but it does not connect to the internet. 

I have the following

Orbi RBK22-NAS Router and Satellite

Xfinity 125 mB internet

SB6121 Surfboard Cable modem 

I tried connecting using the Netgear orbi app on myIphone 8

When i connect the modem to my old router or laptop it works fine. When i try to connect using the Orbi router, there is no internet connection. I've tried unplugging and restarting the modem and restting the orbi multiple times.

Please help. 

[CrimpOn · Accepted solution]

Yes, as the instructions say, when you get to that step, connect an ethernet cord from the laptop to one of the Orbi LAN ports.

[CrimpOn]

I am more confident with the Orbi web interface than the "app".

Could you try these instructions:

https://kb.netgear.com/31017/How-do-I-set-up-my-Orbi-router-and-satellite 

[orod390]

I will try the web interface. Do i just connect the orbi ethernet to my laptop to do this?

Thanks, 

[CrimpOn · Accepted solution]

Yes, as the instructions say, when you get to that step, connect an ethernet cord from the laptop to one of the Orbi LAN ports.

[orod390]

This solved my issue. Thanks for the help!