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Orbi WiFi 7 RBE973
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Re: RBK50 IPv6 Stops Working

NoNo_BadDog
Star
Star
‎2018-10-25 04:40 PM
‎2018-10-25 04:40 PM

Re: RBK50 IPv6 Stops Working

When I connect a machine directly to my cable modem IPv6 functions correctly.  I tried setting the Orbi to passthrough, still no IPv6.

Message 26 of 65
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RedBatman89
Guide
Guide
‎2018-11-15 04:59 PM
‎2018-11-15 04:59 PM

Re: RBK50 IPv6 Stops Working

Just wanna say IPV6 still cuts out for rbk23 on lates firmware for me still. 

Message 27 of 65
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FURRYe38
Guru Guru
Guru
‎2018-11-16 06:56 AM
‎2018-11-16 06:56 AM

Re: RBK50 IPv6 Stops Working

What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

@RedBatman89 wrote:

Just wanna say IPV6 still cuts out for rbk23 on lates firmware for me still. 

 

Message 28 of 65
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FURRYe38
Guru Guru
Guru
‎2018-11-16 06:57 AM
‎2018-11-16 06:57 AM

Re: RBK50 IPv6 Stops Working

Any progress on this? 

@NoNo_BadDog wrote:

When I connect a machine directly to my cable modem IPv6 functions correctly.  I tried setting the Orbi to passthrough, still no IPv6.

 

Message 29 of 65
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RedBatman89
Guide
Guide
‎2018-11-23 12:34 PM
‎2018-11-23 12:34 PM

Re: RBK50 IPv6 Stops Working

Just wanted to say I tried this with my rbk23 and unfortuanatley not a permanint solution. I still have to reapply IPV6 after 4 or 5 days. With the latest firmware. 

Message 30 of 65
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FURRYe38
Guru Guru
Guru
‎2018-11-23 12:45 PM
‎2018-11-23 12:45 PM

Re: RBK50 IPv6 Stops Working

I recommend you contact NG support and let them know what your seeing as well.

@Blanca_O

@FURRYe38 wrote:

Any progress on this? 

@NoNo_BadDog wrote:

When I connect a machine directly to my cable modem IPv6 functions correctly.  I tried setting the Orbi to passthrough, still no IPv6.

 

 

Message 31 of 65
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RedBatman89
Guide
Guide
‎2018-11-23 12:52 PM
‎2018-11-23 12:52 PM

Re: RBK50 IPv6 Stops Working

How do I do that for free without paying? 

Message 32 of 65
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FURRYe38
Guru Guru
Guru
‎2018-11-23 01:04 PM
‎2018-11-23 01:04 PM

Re: RBK50 IPv6 Stops Working

Contact one of the forum moderators. 

@RedBatman89 wrote:

How do I do that for free without paying? 

 

Message 33 of 65
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Joechang
Apprentice
Apprentice
‎2019-01-09 08:58 PM
‎2019-01-09 08:58 PM

Re: RBK50 IPv6 Stops Working

I have seen your thoursands of reply repeting rebot and factory reset, pls stop and it deesnt work 100%

Model: RBK53| Orbi Router + 2 Satellites Orbi WiFi System
Message 34 of 65
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Joechang
Apprentice
Apprentice
‎2019-01-09 09:04 PM
‎2019-01-09 09:04 PM

Re: RBK50 IPv6 Stops Working

I am using RBK53 and got IPV6 via PPPoE, same issue happened that 2-3 days IPV6 drop, i have to click button: "Apply" to get connected with IPV6.

Saw same issue with other netgear product, believe this is firmware bug :

1. https://community.netgear.com/t5/Nighthawk-WiFi-Routers/Nighthawk-R7500v2-Router-Drops-IPV6-Connecti...

2. https://community.netgear.com/t5/DSL-Modems-Routers/R7000-Dropping-IPv6/td-p/1618454

3. https://community.netgear.com/t5/Nighthawk-WiFi-Routers/Constant-Problems-Dropping-IPV6-with-Comcast...

4. https://community.netgear.com/t5/General-WiFi-Routers-Non/R6100-I-keep-losing-IPV6-connectivity/td-p...

5. https://community.netgear.com/t5/Nighthawk-WiFi-Routers/Always-Losing-IPv6-with-R7000/m-p/1637167

6. https://community.netgear.com/t5/Nighthawk-WiFi-Routers/IPv6-Issues-and-R7000/td-p/1681218

 

 

Model: RBK53| Orbi Router + 2 Satellites Orbi WiFi System
Message 35 of 65
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FURRYe38
Guru Guru
Guru
‎2019-01-10 06:44 AM
‎2019-01-10 06:44 AM

Re: RBK50 IPv6 Stops Working

Please contact NG support and let them know if your problems. The OP was in contact with NG support last year however not sure what became of it. 

We know resets don't work for this particular issue, however does for other cases. 


Good Luck. 

@Joechang wrote:

I am using RBK53 and got IPV6 via PPPoE, same issue happened that 2-3 days IPV6 drop, i have to click button: "Apply" to get connected with IPV6.

Saw same issue with other netgear product, believe this is firmware bug :

1. https://community.netgear.com/t5/Nighthawk-WiFi-Routers/Nighthawk-R7500v2-Router-Drops-IPV6-Connecti...

2. https://community.netgear.com/t5/DSL-Modems-Routers/R7000-Dropping-IPv6/td-p/1618454

3. https://community.netgear.com/t5/Nighthawk-WiFi-Routers/Constant-Problems-Dropping-IPV6-with-Comcast...

4. https://community.netgear.com/t5/General-WiFi-Routers-Non/R6100-I-keep-losing-IPV6-connectivity/td-p...

5. https://community.netgear.com/t5/Nighthawk-WiFi-Routers/Always-Losing-IPv6-with-R7000/m-p/1637167

6. https://community.netgear.com/t5/Nighthawk-WiFi-Routers/IPv6-Issues-and-R7000/td-p/1681218

 

 

 

Message 36 of 65
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michaelkenward
Guru Guru
Guru
‎2019-01-10 07:10 AM
‎2019-01-10 07:10 AM

Re: RBK50 IPv6 Stops Working

@Joechang wrote:

I have seen your thoursands of reply repeting rebot and factory reset, pls stop and it deesnt work 100%

Maybe not for you but it does work for some %. 

 

Feel free to ignore messages that do not apply to you but that may help other users.

 

 

Message 37 of 65
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Joechang
Apprentice
Apprentice
‎2019-01-14 11:08 PM
‎2019-01-14 11:08 PM

Re: RBK50 IPv6 Stops Working

any staff from Netgear look into it?

Model: RBK53| Orbi Router + 2 Satellites Orbi WiFi System
Message 38 of 65
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FURRYe38
Guru Guru
Guru
‎2019-01-15 06:47 AM
‎2019-01-15 06:47 AM

Re: RBK50 IPv6 Stops Working

Please contact NG support and let them know if your problems. The OP was in contact with NG support last year however not sure what became of it. 

@Blanca_O

 

I would file a support ticket here as well:

https://www.netgear.com/mynetgear/registration/login.aspx

 

@Joechang wrote:

any staff from Netgear look into it?

 

Message 39 of 65
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Joechang
Apprentice
Apprentice
‎2019-01-16 05:52 PM
‎2019-01-16 05:52 PM

Re: RBK50 IPv6 Stops Working

@FURRYe38 Hey I got messages from @Blanca_O and working with NG team now.

 

as there are quite few similar cases happened around this community and others, I will keep everyone informed for update.

Model: RBK53| Orbi Router + 2 Satellites Orbi WiFi System
Message 40 of 65
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FURRYe38
Guru Guru
Guru
‎2019-01-16 07:22 PM
‎2019-01-16 07:22 PM

Re: RBK50 IPv6 Stops Working

Hope something works out. Thanks for letting us know.

@Joechang wrote:

@FURRYe38 Hey I got messages from @Blanca_O and working with NG team now.

 

as there are quite few similar cases happened around this community and others, I will keep everyone informed for update.

 

Message 41 of 65
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Joechang
Apprentice
Apprentice
‎2019-01-19 03:02 AM
‎2019-01-19 03:02 AM

Re: RBK50 IPv6 Stops Working

Not yet get any call or email.

i checked mynetgear page, email/call support has been expired so could not file a ticket for this issue.

Model: RBK53| Orbi Router + 2 Satellites Orbi WiFi System
Message 42 of 65
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FURRYe38
Guru Guru
Guru
‎2019-01-19 11:17 AM
‎2019-01-19 11:17 AM

Re: RBK50 IPv6 Stops Working

@Blanca_O

@Joechang wrote:

Not yet get any call or email.

i checked mynetgear page, email/call support has been expired so could not file a ticket for this issue.

 

Message 43 of 65
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Joechang
Apprentice
Apprentice
‎2019-01-22 07:07 PM
‎2019-01-22 07:07 PM

Re: RBK50 IPv6 Stops Working

Nobody yet..........

 

 

Model: RBK53| Orbi Router + 2 Satellites Orbi WiFi System
Message 44 of 65
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FURRYe38
Guru Guru
Guru
‎2019-01-23 06:05 AM
‎2019-01-23 06:05 AM

Re: RBK50 IPv6 Stops Working

@Blanca_O 

@ChristineT 

@Joechang wrote:

Nobody yet..........

 

 

 

Message 45 of 65
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Joechang
Apprentice
Apprentice
‎2019-01-28 01:08 AM
‎2019-01-28 01:08 AM

Re: RBK50 IPv6 Stops Working

Got a call and following their instruction I have sent Debug log to NG team, wating for response.

keep you posted.

Model: RBK53| Orbi Router + 2 Satellites Orbi WiFi System
Message 46 of 65
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FURRYe38
Guru Guru
Guru
‎2019-01-28 06:42 AM
‎2019-01-28 06:42 AM

Re: RBK50 IPv6 Stops Working

Kewl, thanks for letting us know. Keep on them. Smiley Wink

@Joechang wrote:

Got a call and following their instruction I have sent Debug log to NG team, wating for response.

keep you posted.

 

Message 47 of 65
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FURRYe38
Guru Guru
Guru
‎2019-02-07 12:51 PM
‎2019-02-07 12:51 PM

Re: RBK50 IPv6 Stops Working

Any progress on this? 

Have you asked about a beta FW? Heard there having users test a new beta out. Might be helpful. 

https://community.netgear.com/t5/Orbi/Looking-for-a-select-group-of-Orbi-Community-members-that-are/...

@Joechang wrote:

Got a call and following their instruction I have sent Debug log to NG team, wating for response.

keep you posted.

 

Message 48 of 65
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Joechang
Apprentice
Apprentice
‎2019-02-08 02:52 AM
‎2019-02-08 02:52 AM

Re: RBK50 IPv6 Stops Working

Hey NG support team is sending me a beta firmware, expect tomorrow after I signed one beta firmware NDA today.
Hope it will work and benefit for other users which suffer same IPV6 dropping connection issue
Model: RBK53| Orbi Router + 2 Satellites Orbi WiFi System
Message 49 of 65
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FURRYe38
Guru Guru
Guru
‎2019-02-08 07:31 AM
‎2019-02-08 07:31 AM

Re: RBK50 IPv6 Stops Working

Good to hear. You might send @NoNo_BadDog a message to let him know to get in contact with support again. He told me the other day that he didn't get much help after sending logs in. Hope this will get this fixed. 

@Joechang wrote:
Hey NG support team is sending me a beta firmware, expect tomorrow after I signed one beta firmware NDA today.
Hope it will work and benefit for other users which suffer same IPV6 dropping connection issue

 

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