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Orbi WiFi 7 RBE973
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RBK50 satellite down to 2.4 Ghz connection to router

Randnik_2017
Tutor

RBK50 satellite down to 2.4 Ghz connection to router

Dear all,

 

Last week the satellite went down in its primary connection to the ORBI router to a 2.4 Ghz connection permanently.

I tried all the hints here I could find in the forum: rebooting both devices several time, factory reset and complete new set-up with the ORBI satellite i short distance to the router, changing the country location etc. and today I installed the new firmware 2.1x on both devices but no change.

 

What to do? Could this be a hardware defect on the ORBI satellite?

 

thanks a lot in advance for comments / help

Model: Orbi High-Performance AC3000 Tri-Band WiFi System (RBK50)
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DarrenM
Sr. NETGEAR Moderator

Re: RBK50 satellite down to 2.4 Ghz connection to router

I suggest contacting support if it is a hardware issue they will be able to troubleshoot with you and RMA the unit if needed.

 

http://www.netgear.com/support/contact.aspx

 

DarrenM

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