RBK53-100PES WiFi dies

Guru - Experienced User

Apr 15, 2019

What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using?

Try enabling Beamforming and MIMO and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

Try disabling the following and see:
Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

Mr-Lito wrote:

Its been working fine for about 3 months then it just died.

My WiFi dies as soon as it starts up. My mobile/AppleTv/iPads connects to it then it dies and comes back after a few minutes.. Then it dies again and keeps doing it.

Ive tried to reset it but makes no difference!

According the Orbi app it have the latest firmware.

Please help me! bought it in december.

RBK53 AC3000 with 2 sattelites

Mr-Lito
Aspirant
Apr 21, 2019
Hi,

first of all. IM not an IT techguy...

but all of your questions isnt relevent.

I havent changed a thing and it just stops working.

how do i get them replaced?
- FURRYe38
  Guru - Experienced User
  Apr 22, 2019
  Please answer the question so we can better help you. It may not be a faulty Orbi, rather other issues that need to be explored. Questions are VERY relivant.
  
  Mr-Lito wrote:
  
  Hi,
  
  first of all. IM not an IT techguy...
  
  but all of your questions isnt relevent.
  
  I havent changed a thing and it just stops working.
  
  how do i get them replaced?
  - Mr-Lito
    Aspirant
    Apr 22, 2019
    Fine... im bad at english and cant answer all the questions.
    
    What Firmware is currently loaded? The lateset
    What is the Mfr and model# of the ISP modem the NG router is connected too? Irrelevant, not my internet thats not working.
    Is the Orbi system operating in Router or AP mode? Router
    
    What is the size of your home? Sq Ft? Irrelevant
    What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected. Irrelevant, WiFi dies when im standing next to the router
    
    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many? Dont know, standard? Only one other wifi from my neighbor
    What WPA security modes are you using? Standard
    
    Try enabling Beamforming and MIMO and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings. Whats that?
    
    Try disabling the following and see:
    Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s). Whats that?

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