× NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
× Introducing the new Orbi 770 Series Mesh System. To learn more click here.
Orbi WiFi 7 RBE973
Reply

RBR wont load anything and cant connect to it

Kvappe
Aspirant

RBR wont load anything and cant connect to it

Hello all, after about 3 years my wifi started acting up, so i power cycled my system. now i cant connect or anything to my RBR50, just like this video https://www.youtube.com/shorts/DCk8iw52QB4 

Is there anyone who know a way i can reconnect to my device and explain it to me like im new here, been using 5 days on this and for this expensive system it should work better, its probably a firmware problem. there is no light what so ever on the top, but there is that green power on it. please help

Message 2 of 15
Kvappe
Aspirant

Re: RBR wont load anything and cant connect to it

Hello all, after about 3 years my wifi started acting up, so i power cycled my system. now i cant connect or anything to my RBR50, just like this video https://www.youtube.com/shorts/DCk8iw52QB4 

Is there anyone who know a way i can reconnect to my device and explain it to me like im new here, been using 5 days on this and for this expensive system it should work better, its probably a firmware problem. there is no light what so ever on the top, but there is that green power on it. please help

 

Message 1 of 15
FURRYe38
Guru

Re: RBR wont load anything and cant connect to it

Have you tried a factory reset and setup from scratch using a wired PC and web browser? 

Can a wired PC connect to the RBR? Does it get internet services?

What devices are you using?

 

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Message 3 of 15
Kvappe
Aspirant

Re: RBR wont load anything and cant connect to it

Have tryed connecting with cable, admin /password, didnt get me anywhere eiter , reset wont work, just like in the video in the first post, he bought a new router, im about to do the same here, and never go back to this brand, because there is no help to get for there firmware that probably broke it after alittle over 2 years 😞

 

Message 4 of 15
FURRYe38
Guru

Re: RBR wont load anything and cant connect to it

Did you press the reset button for 15 seconds then release and see if you could access the RBRs web page at 192.168.1.1 after the top ring started to pulsate WHITE? 

 

Can't be sure that FW would have broke your unit. 

Message 5 of 15
Kvappe
Aspirant

Re: RBR wont load anything and cant connect to it

There is no light at all in the top, and it only lights green when there is power on, the satelite can reset and works pretty much as expected, but i cannot figure out how to connect to my main RBR, i tryed  192.168.1.1 and 10.0.0.1 and .com and .net with orbilogin, even plugged in directly into my PC and no going throug a bridge

Message 6 of 15
FURRYe38
Guru

Re: RBR wont load anything and cant connect to it

Try swapping the power adapter with the RBS to see if anything changes. 

Message 7 of 15
Kvappe
Aspirant

Re: RBR wont load anything and cant connect to it

allrdy did that, switched ethernet cords aswell, pretty much tryed anything the past 5 days, my technical knolewdge is running dry tho lol

Message 8 of 15
FURRYe38
Guru

Re: RBR wont load anything and cant connect to it

Last resort then:

https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
Need to press the reset button for 30 seconds then release, then it send to PUT the command and upload the FW. 
Make sure you enable tftp: https://www.thewindowsclub.com/enable-tftp-windows-10
Video walk through using a tftp client. Use the built in one for windows 10 though. the video is more of an example of how its done:
https://www.youtube.com/watch?v=R9DLrLQrpaw
I had a problem on a Windows 10 PC where this didn't work to use TFTP, so I switched to a Windows 7 PC and the TFTP worked.
Mac TFTP: https://www.petenetlive.com/KB/Article/0001247
https://kb.netgear.com/000059633/How-to-upload-firmware-to-a-NETGEAR-router-using-TFTP-client

Try nmrpflash:
https://github.com/jclehner/nmrpflash
https://community.netgear.com/t5/Nighthawk-WiFi-Routers/R8000P-V1-4-1-50-Update-workaround/m-p/22488...
https://community.netgear.com/t5/Orbi/Orbi-RBR50-seems-stuck-in-boot-loop/m-p/2010016/highlight/true...
https://community.netgear.com/t5/Orbi/Is-my-13-month-old-RBR50-bricked/m-p/2011090/highlight/true#M1...

 

If any of this doesn't bring the RBR back, I would presume the RBR needs to be replaced. 

 

Good Luck.

Message 9 of 15
Kvappe
Aspirant

Re: RBR wont load anything and cant connect to it

Thank you will give this a try again, allrdy tryed tftp, but didnt work, will try with this guild, thanks for you time 🙂

Message 10 of 15
FURRYe38
Guru

Re: RBR wont load anything and cant connect to it

Try the nmrpflash as well. If fails, get the RBR replaced. 

Message 11 of 15
CrimpOn
Guru

Re: RBR wont load anything and cant connect to it

This may seem silly, but do you feel or hear the click? There is a tiny push button switch on the circuit board that is supposed to line up with that tiny hole.

 

The Ring LED at the top of  the case is supposed to go through a sequence of pulsing, abruptly turning on/off, etc. for about two minutes until it finally displays either blue or magenta for two minutes.  After that, no light at all.

https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean 

 

I have found that TFTP is really sensitive regarding timing.  There is a short window of time during the power up when the router listens for a TFTP connection.  Too early, and there's no response.  Too late, also no response.  The "sweet spot" is not very long.

On one occasion, it took me six attempts to get firmware to load.

Message 12 of 15
Kvappe
Aspirant

Re: RBR wont load anything and cant connect to it

yes there is a click, im working with networking cards here in denmark, we test using failsafe button on the cards aswell, so im not that new to this hardware, its the software im not a shark at 🙂

Message 13 of 15
CrimpOn
Guru

Re: RBR wont load anything and cant connect to it

There is a chance that nmrpflash is more sophisticated than TFTP and does not require precise timing.  (Those six attempts were a demoralizing effort until, Voila!, it took.)

 

Not much to lose except time and patience.

Message 14 of 15
KevinLiT
NETGEAR Moderator

Re: RBR wont load anything and cant connect to it

Hello Kvappe,

 

Welcome to the NETGEAR Community!

 

Were you able to use the suggested methods to connect to your RBR50?

 

Best,

Kevin

Community Team

Message 15 of 15
Top Contributors
Discussion stats
  • 14 replies
  • 1754 views
  • 0 kudos
  • 4 in conversation
Announcements

Orbi 770 Series