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Forum Discussion
DrillSGT
Jan 29, 2023Tutor
RBR20 blocking *something* with Amazon Firestick 4k
I have seen a few older posts sort of around this topic, but nothing exactly the same. New Fire TV Stick 4K connected to RBR20/RBS20 network seems to have extremely slow network connection for s...
- Feb 05, 2023
For the benefit of others, here is an update on the resolution to the problem. In the end, this is not an Orbi problem, but one take-away relevant to Orbi is the use of the http://orbilogin.net/debug.htm page.
NETGEAR support instructed me to capture WAN/LAN traffic using the built-in http://orbilogin.net/debug.htm page and email it to them. This is a great tool and what I was hoping for. I don't know why it's not documented in the User Manual.
They also requested that I put the router back to factory default and report back to them. Resetting made no difference, but I took that opportunity to use a different wifi SSID and isolate all the other wired/wireless items on the network. I found the cause of the issue was related to having a TP-Link TL-R600VPN device connected in the wired network. This device is being used just as a LAN switch (no WAN connected, DHCP disabled). Here's where you can use that capture from the /debug page and really go to work! I captured traffic both with and without that TP-Link switch in the network.
I saw in the failure logs that there is a lot of IPv6 communication from the FireStick, and seemingly a fallback to IPv4 at some point, but very slowly and it doesn't really recover. Including some link-local ICMPv6 neighbor solicitation/advertisements between the TP-Link and the FireStick, which I did not see in the success logs.
The success case logs showed all IPv4 communication from the FireStick, and of course no ICMPv6 exchanges.
Then I found a setting in TP-Link TL-R600 in the IPTV section that had IGMP proxy enabled (default maybe? I don't think I've ever even looked at that). I disabled that, and I believe that solves the problem.
I did not go back and capture new success traces to see if it is all IPv4 or if it is IPv6 working better. I understand that IGMP can affect exchange of IPv6 info info but my understanding of what exactly is happening is a bit shaky. I also can't explain why the Firestick had issues with some apps, while other apps were fine and all other devices on my network were fine - including an AppleTV running exactly the same apps that fail on the Firestick. I assume it comes down how the devices/apps are using IPv6, but since it is working now, I'm not looking any deeper at this point.
Thanks to all for the input and help.