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Solved
RBR20 constant connection issues
I've been through a lot of the previous posts with similar issues and have tried those "fixes" with no success So here's my system: Xfinity internet Arris SB6190 modem Orbi RBR20 router 1,000...
- I’m dropping the switch and time capsule out of the system. I had the time capsule setup correctly so the radios were off but when I used a WiFi scanner it was tagging the router as the Apple time capsule. So I removed it from the system and it cleared up a good bit of the issues. The Xbox is only getting 40 ish mbps download. Once test it jumped to 140mbps but that was only once. It’s enough to stream through it and not get constantly disconnected.
Thanks for all the help and suggestions.
So the recap was first part of the issue was the modem (bad chipset) and second the old time capsule that was being used as a external hard drive was somehow high jacking the orbi (even though the radios were shut off).
To get any connected device to connect directly with the modem, power the modem off for 30 seconds while the xbox or mac book is connected. Then power the modem back on. Wait for about 2 minutes. The xbox or mac should get a public IP address.
Is the network switch connected behind the RBR?
There is a couple different versions of the 305 switch, managed and non managed. SG305E is managed. 305P is PoE and V2 or V3 is non managed.
Good to know, I'll test that out when I get home from work.
Yes, the switch is connected behind the RBR and it's an unmanaged switch.
I can get the exact model number when I get home just to double check.
I doubt the switch could be a cause however try the system with out the switch being online as well.
You can install pingplotter.com on your mac and look for any packet loss of degradation of packets while the mac is directly connected to the modem. Then connect the rbr and test again with the RBR online to compare.
Ok, hooked up the xbox to the modem, worked fine.
hooked the macbook up and downloaded pingplotter.
I ran a test connected to the modem and one connected to wifi.
I'm not really sure what I'm looking at though.connected to modemconnected to wifi
The red bars seen after a few hops out are not good. Nothing you can do there. No red bar at the modem which is good.
I see your ISP supports IPv6. Do you have IPv6 enabled on the RBR?
What do your pings look like with the RBR online and just wired pingplot is good enough. No wireless plots needed.
Ciridae wrote:Ok, hooked up the xbox to the modem, worked fine.
hooked the macbook up and downloaded pingplotter.
I ran a test connected to the modem and one connected to wifi.
I'm not really sure what I'm looking at though.connected to modemconnected to wifi
IPv6 is disabled currently on the RBR.
should I run a test with the laptop wired directly to the RBR?
Yes.
Might try enabling IPv6 on the RBR as well after testing.
- Here’s the test ran wired to the rbr.
Afterwards I enabled the IPv6.
I won’t have time to check it out until after work today. Are you still experiencing connection issues?
You can do this, Might leave the ping plotter program running over night or maybe even during the day if you can and see if it pick up when the connection issues happen.
Ciridae wrote:
Here’s the test ran wired to the rbr.
Afterwards I enabled the IPv6.
I won’t have time to check it out until after work today.- Yep, I can’t even get the app to work because the signal keeps dropping.
I think I’m going to run a test.
I’m going to hook the time capsule back up and see if I get all the same connections issues on my old router as I do with the orbi. - So I can plug into the rbr directly with my Xbox and get great results. When I go WiFi the orbi will only put it on the 2.4ghz channel and if I wire it through the switch it’s just as bad as the WiFi.
So taking the RBR off line and putting your prior router back online, does the system work, wireless and wired?
The Xbox is choosing which frequency to connect too. Orbi only sets up the platform for devices to connect to.
Switch on the RBR or are you using a external switch?
- Sorry I should have specified the switches better.
So when I plug directly into the Ethernet port on the orbi everything is fine. When I connect the switch (GS305) To the Ethernet port and connect through it with the Xbox, it’s just as bad of a connection as the WiFi. I’m using all New cat6 cable.
I haven’t had a chance to swap back to my old router yet. Cna you find a different switch to use? Seems like maybe this switch is causing problems for you. Depending on version of switch you have, green ethernet is present on some of these switches which cause problems for Orbi users.
Ciridae wrote:
Sorry I should have specified the switches better.
So when I plug directly into the Ethernet port on the orbi everything is fine. When I connect the switch (GS305) To the Ethernet port and connect through it with the Xbox, it’s just as bad of a connection as the WiFi. I’m using all New cat6 cable.
I haven’t had a chance to swap back to my old router yet.- A little update.
So the new modem helped with some of the initial issues that were annoying. My wife has noticed a huge improvement for her connection during the day while she works. We can actual stream content without it dropping every 10-15 minutes.
The current issues are phone, iPad and Xbox related. I can’t do anything on my phone like stream video or update apps while connected. I constantly have to Either refresh, reconnect or renew the lease for my WiFi on my phone to get it to work. The iPad isn’t as bad.
The Xbox only connects to the 2.4ghz no matter the distance between it and the router. Multiplayer at that point is a no go and even just trying to play a game I constantly lose connection to Xbox live. If I connect through the gs305 switch I get similar results, I even tried making my old router the switch and got the same results. The only way I can use my Xbox is if I plug directly into the orbi. Considering that the WiFi gear is in the office and not the living room is a big hassle.
I haven’t had a chance to test out the old router. Caa you find a different switch to use? Seems like maybe this switch is causing problems for you. Depending on version of switch you have, green ethernet is present on some of these switches which cause problems for Orbi users.
- I’m dropping the switch and time capsule out of the system. I had the time capsule setup correctly so the radios were off but when I used a WiFi scanner it was tagging the router as the Apple time capsule. So I removed it from the system and it cleared up a good bit of the issues. The Xbox is only getting 40 ish mbps download. Once test it jumped to 140mbps but that was only once. It’s enough to stream through it and not get constantly disconnected.
Thanks for all the help and suggestions.
So the recap was first part of the issue was the modem (bad chipset) and second the old time capsule that was being used as a external hard drive was somehow high jacking the orbi (even though the radios were shut off). Awesome troubleshooting. Glad you got it working. Thanks for letting us know. Please mark your thread and solved so others will know.
Enjoy. :smileywink:
Ciridae wrote:
I’m dropping the switch and time capsule out of the system. I had the time capsule setup correctly so the radios were off but when I used a WiFi scanner it was tagging the router as the Apple time capsule. So I removed it from the system and it cleared up a good bit of the issues. The Xbox is only getting 40 ish mbps download. Once test it jumped to 140mbps but that was only once. It’s enough to stream through it and not get constantly disconnected.
Thanks for all the help and suggestions.
So the recap was first part of the issue was the modem (bad chipset) and second the old time capsule that was being used as a external hard drive was somehow high jacking the orbi (even though the radios were shut off).
