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RBR20 dropping internet and satellites losing connectivity

Jpatullo
Aspirant

RBR20 dropping internet and satellites losing connectivity

I have this same problem (wifi dropping, satellites losing connection to the router).   My router is running the latest firmware V2.7.4.24, I have two satellites.  This system has been rock solid for just over 2 years, it has been wildly inconsistent the last month.  thanks for any advice.

 

Message 1 of 3
FURRYe38
Guru

Re: RBR20 dropping internet and satellites losing connectivity

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

 

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰

 

️What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many? 

 

Try disabling the following and see:
Armor, Circle, Traffic Meter.

 

One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M970...

Message 2 of 3
Jpatullo
Aspirant

Re: RBR20 dropping internet and satellites losing connectivity

Thanks for the feedback.  I was able to rectify the situation by a hard reset of the modem, router, satellites, then resynching the satellites.  

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