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T-rev's avatar
T-rev
Aspirant
Apr 05, 2022

RBR20 drops offline repeatedly

I am running firmware V2.7.3.22 and have a repeating failure in my RBR20 router.  Restarts and reboots have not helped.  I noticed today after restarting my Orbi router that my two satellites also drop offline on a less frequent basis.  The router shows failure several times an hour and has been ongoing I presume, since the last firmware “update”.

3 Replies

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    Apr 05, 2022
    T-rev wrote:

    The router shows failure several times an hour and has been ongoing I presume, since the last firmware “update”.

    Please explain more about "shows failure".  Is it:

    • Ring light turns magenta?
    • WiFi signal disappears?
    • WiFi continues, but internet is not available?
    • Entry in log file?
    • other...?

     

    • T-rev's avatar
      T-rev
      Aspirant
      Apr 05, 2022

      Further information, on my Orbi App, under “network map”, the router green light turns to magenta and all wireless internet is lost.  Same for the individual satellite symbols.  Ring light on unit(s) does not illuminate during failures.  Wifi symbol remains apparent on various devices during this failure but internet connection is indeed lost.

      As for log file, I have no idea…

      • CrimpOn's avatar
        CrimpOn
        Guru - Experienced User
        Apr 05, 2022

        Thanks for the explanation.  When this happens, does it eventually correct itself, or do you have to reboot the router to fix it?

         

        The log file is part of the Orbi web interface, not the 'app'.

        Pages 20-22 of the User Manual describe how to access this interface using a web browser:

        https://www.downloads.netgear.com/files/GDC/RBK50/Orbi_UM_EN.pdf 

         

        The Advanced Tab, Administration menu has a submenu "Logs".