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Solved
RBR20 factory reset on reboot
My RBR20 loses all settings on power loss or reboot.
I was making some updates to the router and hot apply .everything seemed to go through fine and I thought might as well reboot to be sure. ...
The v44 firmware seemed to fix it for me as well. Was able to get it uploaded and reconfigured with the new firmware and haven't had any issues since.
I will mark this as resolved since the new firmware was released.
Thanks everyone for helping troubleshoot.
The v44 firmware seemed to fix it for me as well. Was able to get it uploaded and reconfigured with the new firmware and haven't had any issues since.
I will mark this as resolved since the new firmware was released.
Thanks everyone for helping troubleshoot.
Glad it's working now. Besure to save a backup configuration to file for safe keeping.
Enjoy. :smileywink:
komrade wrote:
The v44 firmware seemed to fix it for me as well. Was able to get it uploaded and reconfigured with the new firmware and haven't had any issues since.
I will mark this as resolved since the new firmware was released.
Thanks everyone for helping troubleshoot.
- I have the Rbr20 and Rbs20 on wired back haul. I have the current 2.3.1.44 on both and I am still loosing all setting with power loss. I just bought a ups to band aid this issue, but shouldn't be an issue at all.
We would like to clarify the following information:
- When you say "power loss", do you mean that the router reboots itself or you turn off and on the router?
- How did you update to latest FW? Manual Update, FW Update Page in UI, Auto FW update pushed by NETGEAR
- Was there any interruption of RBR20 during FW update process?
- What changes were made to the configuration before rebooting?
- How did you reboot RBR20 after FW update? Was it rebooted using reboot option in UI, using on-off button, pulling the power, unplugging from the wall, powering of ups or power bar?
- Did you experience any power outages recently?Regards,
Blanca
Community Team- Thank you for responses. Here are some answers to the questions.
- When you say "power loss", do you mean that the router reboots itself or you turn off and on the router?
Power is removed by a switch or pulled the plug.
- How did you update to latest FW? Manual Update, FW Update Page in UI, Auto FW update pushed by NETGEAR
Not sure.
- Was there any interruption of RBR20 during FW update process?
Dont think so, but possible.
- What changes were made to the configuration before rebooting?
Not sure.
- How did you reboot RBR20 after FW update? Was it rebooted using reboot option in UI, using on-off button, pulling the power, unplugging from the wall, powering of ups or power bar?
A menu reboot.
- Did you experience any power outages recently?
Yes.
I will try what has been suggested. And I'll post the results either way.
If you haven't performed a factory reset since your latest firmware upgrade I would;
Backup my config
perform a factory reset
That is what worked for me.
