RBR20 - failing to update firmware

[GN100]

My ORBI RBR20 with 2 satellites fails to update the firmware ..... and the support from Netgear is non existent.

Checking the app (v2.5.1.2), it shows the firmware as 2.3.5.26AU ...... I have had emails from Netgear saying new firmware is available but everytime I check for updates, it errors ...... I have tried rebooting, no luck. Any idea of what to do next?

[CrimpOn]

The most current firmware for the RBR20 is 2.5.1.16:

https://kb.netgear.com/000061826/RBR20-RBS20-Firmware-Version-2-5-1-16 

The only way to update to this firmware is by using the Orbi web interface (with a web browser).  The "app" cannot perform a manual update.

Netgear has angered many users with these email notices.  Sorry.

[Tenoates]

You have to manually update the firmware.

Download the 2 firmware (sat & router). They both have the same file name so make sure you track which is which, by saving them in different folders.

Then login to orbilogin and manually update the firmare in the dvanced/admin section.

Do the sat first. then the router after