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Orbi WiFi 7 RBE973
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RBR20 no sync satellite

Jenn1949
Aspirant

RBR20 no sync satellite

My RBR20 router will not sync with RBX33 plug in satellite
Tech support for over and hour
Please advise on if compatibility issue or bad satellite
Thank you for your help
Model: RBR20|Orbi AC2200 Tri-band WiFi Router
Message 1 of 9
FURRYe38
Guru

Re: RBR20 no sync satellite

What FW version do you have on the RBR and the RBW? If you can access the RBWs web page. Possible that the RBWs FW is out of date or out of sync and needs to be updated? Did NG discuss this with you? 

Message 2 of 9
Jenn1949
Aspirant

Re: RBR20 no sync satellite

Thank you but you are dealing with a MeMe
What is FW?
And how do I go to a website?
Thank you

Also received offer to purchase Pro warranty but every time I click on it, I go to Netgear with no info on purchasing the warranty.
Do I need to call. Netgear as I only have one more day to accept this offer
Thank w
Message 3 of 9
FURRYe38
Guru

Re: RBR20 no sync satellite

FW=Firmware

 

Log into the RBRs web page with a PC or laptop wire or wireless connected to the RBR. Navigate to orbilogin.com or 192.168.1.1

 

Yes you'll need to contact NG support for warranty help.

@Blanca_O 

Message 4 of 9
Jenn1949
Aspirant

Re: RBR20 no sync satellite

Thank you
Have a joyous Christmas season with family and friends
Message 5 of 9
Jenn1949
Aspirant

Re: RBR20 no sync satellite

Just read firmware
When I was on phone with technical help. And we were scrolling through advanced stated FW needed to be updated
Asked tech support but each one stated to not bother doing update
That maybe the issue
Message 6 of 9
FURRYe38
Guru

Re: RBR20 no sync satellite

Yes, the RBWs need to be on same verions of firmware or at least on version behind or ahead. NG needs to help you get the RBW updated. If the RBWs have a LAN port you can try this, download the lastest FW file from NG download site on to the wired PC. 

 

Wire connec the PC to the RBW. Factory reset the RBW and give it 5 minutes. Open a web browser and navigate to 192.168.1.250. If you get to the RBWs web page, then log in with admin and PW is password. YOu can manually send the unpacked FW file to the RBW here. 

If this can't be done, you'll need to contact NG support and have them help you with this.

 

@Blanca_O 

Message 7 of 9
Jenn1949
Aspirant

Re: RBR20 no sync satellite

Traveling
Thank you
Will do when I get home the first of January
Message 8 of 9
FURRYe38
Guru

Re: RBR20 no sync satellite

Smiley Wink

Message 9 of 9
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