RBR20 slow wifi

The problem lies with the firmware v2.3.5.26. To put it simply it's junk and it looks like they didn't test it at all before they forced all routers to automatically upgrade. I have the RBR20 router as well with 2 satellites (tried both wireless and wired backbone) and I went from 200+Mbps download on wifi to now 1-15Mbps and the only thing that happened is their firmware automatically updated. I did the whole factory reset and the whole nine yards and it's still poor. Pinging the router while on wifi is 300-500ms but when hardwired it's <1ms.

Contacted support on numerous occaisions and they couldn't be any more useless, they blame everything but their firmware even when you tell them it was fine before they say that's not possible.

I bought a super cheap wifi router and running it in Access Point mode so I can still use wifi and even with the cheap wifi router I'm getting 200+ Mbps on wireless. The coverage isn't as good as the Orbi was when it worked but something is better than nothing I guess.

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madmanmike wrote:

Hi gmelton01,

 

I have a customer who has the exact same issues that you are describing.

Cabled into the RBR20 they get 100/20Mbps but over wifi connected to the RBR20 they would be lucky to get 20/20Mbps, and from the Satellites (RBS20) only one floor up (showing good connection) they would be lucky to get 6/6Mbps at times, sometimes 20/20Mbps.

 

They don't have another ISP router in the mix, the WAN connection plugs direct into their RBR20 though.

All this testing is on a Windows laptop.

RBR20 & RBS20 all running latest firmware v2.3.5.26.

Have tried with Parental controls, Disney Circle, MU-MIMO, Band Steering and Daisy-Chain ON and OFF. No difference.

Have tried different WiFi channels for 2.4Ghz & 5GHz, no change.

Would love to get to the bottom of this!

 

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