Re: RBR20

Bigdog74 · ‎2023-01-22

Updated my Spectrum provided modem to newer version of same model.

Connected my trip-band RBR20 router system and it will not connect to internet.

Tried all trouble shooting methods for several hrs and won't connect to internet.

Re-installed old modem and connected to internet in 5 minutes.

Has anyone else had this problem and how did you solve ?

plemans · ‎2023-01-22

Sounds more like the new modem was initialized/provisioned from the isp.

What modem is the old one?

And the new one?

plemans · ‎2023-01-22

"wasn't"

KevinLiT · ‎2023-01-23

Hello Bigdog74,

Welcome to the NETGEAR Community!

I understand that you are having issues connecting your RBR20 to your new spectrum modem. Please ensure that you are on the latest firmware 2.7.4.24.

To ensure you are on the latest firmware for your RBR20 please follow the steps below:

Launch a web browser from a computer or mobile device that is connected to your Orbi network.
Enter orbilogin.com.
Enter the username and password.
The user name is admin. The default password is password. The username and password are case-sensitive.
The BASIC Home page displays.
Your Orbi router's firmware version is located in the upper-right corner.

If the issues persist after verifying that you are on the current firmware version please try the following steps to resolve this issue:

If you are not on the current firmware version please manually update your firmware to version 2.7.4.24 by navigating to the link below:

Please navigate to the link below for the download file for your RBR20:

Orbi RBR20 | WiFi System | NETGEAR Support

Please let me know if this helps!

Best,
Kevin
Community Team

Best,

Kevin

Community Team