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Forum Discussion

Retired_Member's avatar
Retired_Member
Jun 26, 2018
Solved

RBR40 password recovery

Need some help logging into my RBR40 system.  Can't locate my password.   What's weird is going into routerlogin.net after failing the passwords, prompts me to enter the serial number...Then 2 chall...
Troubleshooting
  • FURRYe38's avatar
    FURRYe38
    Jun 26, 2018

    If you can't remember what you used or if you didn't, factory reset will be needed. Sorry. This time walk thru the set up wizard, it will ask you what was your first NG product, there are other selections I believe.


    Write your answers down some where safe.

     

Retired_Member's avatar
Retired_Member
Jul 06, 2018
Yep. Had to do a full reset and redo the challenge questions. Just bizarre.
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jul 07, 2018

Glad you got it working again. Ya, odd. IF it happens again, i'd contact NG support. Enjoy for now. :smileywink:

Retired_Member wrote:
Yep. Had to do a full reset and redo the challenge questions. Just bizarre.