RBR50 No Internet

[Dorough929]

Centurylink can connect to my modem and says the problem lies with my Orbi. I’ve unplugged the Orbi router and plugged it back in, and it is now magenta. I cannot connect to the internet anymore. I thought maybe I needed a firmware update, but I don’t see how I can do that when I can’t connect to the internet. Any thoughts or suggestion?

[michaelkenward · Accepted solution]

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@Dorough929 wrote:
Not sure what was going on, but I Power cycled everything, and that did the trick.

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What was going on was that your devices were connecting in the wrong order and getting confused.

In  future, be sure to restart your network in this sequence:

• Turn off and unplug modem.
• Turn off router and computers.
• Plug in and turn on modem. Wait 2 minutes for it to connect.
• Turn on the router and wait 2 minutes for it connect.
• Turn on computers and rest of network.

[CrimpOn]

Connecting to the internet does not require a firmware update.  Depending on which firmware is installed on the Orbi, there may reasons to update firmware, but "connecting" is not one of them.

Perhaps a little more information will help clarify the situation.

• The Orbi was working previously, and nothing has changed?
• The general recommendation is to do this:
  Power off the Orbi and the ISP modem.
  Ensure that the ethernet cable goes from the Orbi yellow (WAN) port to the modem.
  Power on the modem and wait 2-3 minutes until it stabilizes. (Yes, computers are not speedy.)
  Power on the Orbi and observe the "ring lights" at the top in the context of these instructions:
  https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean 

What do you see?

[michaelkenward]

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@Dorough929 wrote:
Centurylink can connect to my modem ....

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What is that modem? Make? Model?

[Dorough929]

Thanks for the replies. Not sure what was going on, but I Power cycled everything, and that did the trick. Thanks again.

[michaelkenward · Accepted solution]

---

@Dorough929 wrote:
Not sure what was going on, but I Power cycled everything, and that did the trick.

---

What was going on was that your devices were connecting in the wrong order and getting confused.

In  future, be sure to restart your network in this sequence:

• Turn off and unplug modem.
• Turn off router and computers.
• Plug in and turn on modem. Wait 2 minutes for it to connect.
• Turn on the router and wait 2 minutes for it connect.
• Turn on computers and rest of network.