Re: RBR50 Router

FZ1977 · ‎2021-02-03

Hello All. Trying to update the firmware on my Orbi router. Working on a manual update. When I attach the .img file, click upload, it processes for a few minutes then an error message appears stating the file is incorrect. I double checked to make sure I was uploading the file for the router and not the satelite. Was able to update the satelite firmware no problem. Anyone have the same or similar issue??

FURRYe38 · ‎2021-02-03

What Firmware version is currently loaded?

What version of FW are you trying to update too?

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

What browser are you using?

DeanB1452 · ‎2021-02-03

Make sure you are uploading the RBR50 image file and not the RBS50 image file.

FZ1977 · ‎2021-02-03

Thank you for replying, but I did confirm the correct model number.

FZ1977 · ‎2021-02-03

I'm trying to update from 2.0.0.74 to 2.7.2.104.

ISP modem Hitron, model # EN2251 (Spectrum)

Google Chrome on my MAC

vajim · ‎2021-02-03

@FZ1977 wrote:
I'm trying to update from 2.0.0.74 to 2.7.2.104.

why?

FURRYe38 · ‎2021-02-03

You need to apply v212 first I believe, then you should be able to go directly to v104

@FZ1977 wrote:
I'm trying to update from 2.0.0.74 to 2.7.2.104.
ISP modem Hitron, model # EN2251 (Spectrum)
Google Chrome on my MAC

DeanB1452 · ‎2021-02-03

From the release notes in the older firmware selections on the support page it states: Note:If your firmware version is 2.2.1.210 or lower, you cannot update the firmware directly to v2.3 or higher. You must first update the firmware to v2.2.1.212 using the manual firmware update feature in the router web interface. After updating the firmware to v2.2.1.212, your Orbi router reboots, and then you can update to higher versions.

Unfortunately, the lowest version on the support page is v2.3.1.44. Hopefully someone has that available for you to bump up your Router.

FURRYe38 · ‎2021-02-03

v212 is available on the RBK50 support page:

https://www.netgear.com/support/product/RBK50.aspx#download

Select the Previous versions download towards the bottom of the FW list.

DeanB1452 · ‎2021-02-03

Thanks, FURRYe38! You would think it would be the same on all 50 series support pages. RBK53s support page lists 2.3.1.44 as the lowest. Now FZ1977 has a starting point.

FURRYe38 · ‎2021-02-03

Ya you would. Who knows that NG does behind the scenes. Why I always check the RBK50 series pages first. That seems to be the starting point.

FZ1977 · ‎2021-02-03

Thanks all for the tips. Fingers crossed.

vajim · ‎2021-02-03

@FZ1977 wrote:
Thanks all for the tips. Fingers crossed.

yes keep us posted

FZ1977 · ‎2021-02-04

Hello Everyone! Following the suggestions from the group, I'm still unable to update the firmware. After an hour and 40 mins on the phone with NG last night, they couldn't figure it out either. Very frustrating!!

vajim · ‎2021-02-04

perhaps this will help:

https://kb.netgear.com/000058278/How-do-I-update-the-firmware-of-my-Orbi-WiFi-System

FZ1977 · ‎2021-02-04

@vajim I tried that as well. It detects new firmware. I go through the motions to upload the update, shows sucessful. But when I check the firmware version it doesn't reflect the most recent. Still shows the current.

FURRYe38 · ‎2021-02-04

So v212 would not install over v74?

Try 2.1.1.12 over v74. This is the next version right after v74.

Just to confirm that you have a retail Orbi and not a ISP branded Orbi? Like Verizon?

@FZ1977 wrote:
Hello Everyone! Following the suggestions from the group, I'm still unable to update the firmware. After an hour and 40 mins on the phone with NG last night, they couldn't figure it out either. Very frustrating!!

vajim · ‎2021-02-04

@FZ1977 wrote:
@vajim I tried that as well. It detects new firmware. I go through the motions to upload the update, shows sucessful. But when I check the firmware version it doesn't reflect the most recent. Still shows the current.

Try 2.1.1.12 over v74. This is the next version right after v74.

FZ1977 · ‎2021-02-04

@vajim I will give it a shot. I tried several with NG tech support last night. I would always get the same error message. "This is not the correct firmware for this product." Something along those lines. I confirmed the product time and time again.

@FURRYe38 Yes, it's a retail Orbi.

vajim · ‎2021-02-04

@FZ1977 wrote:
@vajim I will give it a shot. I tried several with NG tech support last night. I would always get the same error message. "This is not the correct firmware for this product." Something along those lines. I confirmed the product time and time again.

@FURRYe38 Yes, it's a retail Orbi.

OK...thanks for trying. Please keep us posted.

Lots of good folks on here that will guide you through this.