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jdewitt2024's avatar
jdewitt2024
Aspirant
Dec 18, 2023

RBR50 Satellite Dropped Connection and will no longer connect to the router

I have used my Orbi RBR50 pain free for years. Just today  the satellite disconnected from  the router and it will no longer connect. I've tried hard resets, moving it near the router, and the synch process (reboot router, synch on router, when blinking synch on satellite). The satellite just blinks white and does not connect to the router. Any other suggestions? 

4 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Dec 18, 2023

    What FW versions are loaded on the RBR and RBS? 

     

    Did you reset the RBS and RBR and setup from scratch? 

    Did you use the RBRs Add Satellite wizard to see if it will re-add it? 

     

    Possible the RBS maybe going bad. 

    • jdewitt2024's avatar
      jdewitt2024
      Aspirant
      Dec 18, 2023

      Version: V2.7.4.24 for the router, The RBS will not even appear in the admin

       

      I have used  the set up wizard several times, no luck. I have also reset the RBS. The whole reset I need to plan when family not using it for work or school. 

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Dec 18, 2023

        Try the RBS ethernet connected to the back of the RBR and see if it gets an IP address and appears on the RBRs web page...