NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Coztim's avatar
Coztim
Aspirant
Sep 04, 2020

RBR50 Solid Magenta

Internet stopped working all of the sudden. RB50 Solid Magenta. Contacted ISP, went through all their troubleshooting and the connection to modem is good (tested with direct either to laptop). Reboot of RBR produced same results over and over - blinking white, followed by pulsing white, followed by solid magenta. After reading some posts decided to reset to factory. Reset RBR and RBSx2 no issues, blinking amber, now solid green. Reboot of RBR produced same results - blinking white, followed by pulsing white, followed by solid magenta. Any help or suggestions would be greatly appreciated. Thanks, Tim

4 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Sep 04, 2020

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

  • Mstrbig's avatar
    Mstrbig
    Master
    Sep 04, 2020
    Coztim wrote:
    Internet stopped working all of the sudden. RB50 Solid Magenta. Contacted ISP, went through all their troubleshooting and the connection to modem is good (tested with direct either to laptop). Reboot of RBR produced same results over and over - blinking white, followed by pulsing white, followed by solid magenta. After reading some posts decided to reset to factory. Reset RBR and RBSx2 no issues, blinking amber, now solid green. Reboot of RBR produced same results - blinking white, followed by pulsing white, followed by solid magenta. Any help or suggestions would be greatly appreciated. Thanks, Tim

    If you are getting an internet connection, connected directly to your ISP modem/router, have you rebooted that device?

    • Coztim's avatar
      Coztim
      Aspirant
      Sep 19, 2020

      So if you mean the modem, yes.  Thankfully I kept my old EERO system and it came straight up (wifi everywhere).  Since then I have tried to bring my Orbi system back up two times with no luck.  Disconnect modem, reboot modem, follow Orbi intitial install instructions.  Each time same thing, flashing white, followed by pusling white, followed by solid magenta. 

      • Mstrbig's avatar
        Mstrbig
        Master
        Sep 19, 2020
        Coztim wrote:

        So if you mean the modem, yes.  Thankfully I kept my old EERO system and it came straight up (wifi everywhere).  Since then I have tried to bring my Orbi system back up two times with no luck.  Disconnect modem, reboot modem, follow Orbi intitial install instructions.  Each time same thing, flashing white, followed by pusling white, followed by solid magenta. 

        So you've done a factory reset and it did not fix it. How exactly did you perform the factory reset?

        Have you changed the network cable connected from the ISP device to your Orbi router?

        Did you reboot the device that your Orbi router is connected to?
        Is your Orbi router setup in router or AP mode? 

        Are you using ISP provided DNS servers or did you choose to use your own DNS?

        After you reset the router, did you perform an install as if out of the box?