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Forum Discussion
RBR50 Speed Test Failing
Can no longer use the ORBI app on my iPhone to condust a speed test. This problem just started within a week. When I try I get: Connection Failed If the problem persists, try rebooting your router...
My speed test is repeatedly failing. Re-booted, as suggested. No luck. Would like to have it restored.
:smileyfrustrated:Hi, Mine was the same so I had email ntgrapps_support@netgear.com, only finding this after wading through months of old negative feedback and help requests from many Orbi users in the Play Store app feedback section.
Up to this point E mails to Netgear support never got a reply, phone calls to Netgear as my 3 months Free support had run out I would need to pay for the premium service!
So I then tried the community and that was as bad no constructive help was forth comming.
Then I had a reply from the above email at app support who told me that they knew about the issue and with Ookla wee working to fix it ASAP.
And about 10 days later I saw the online chatter saying try Orbi it's fixed and for me it was.
So if yours is not working the only thing I would say try is remove Orbi reboot your phone then re install if thatstill fails try the above e mail for App support give them as much info as you can and cross everything and hope you get the same Guy as me who did give a Dam?:)
Netgrear has great products but the worst Support of any Global company I have ever delt with.
Good luck let me know how you get on?