RBR50 and RBS50

[deborahmce]

I've had the above Orbi products since 2019 with no issues.  Firmware: v2.7.4.24

The router has been dropping the internet connection once daily for the past three days.  A reboot of both modem and router fixes the issue...until the following day.

I also have a Philips Hue bridge wired to the modem and it does not lose connection so I know its something with the Orbi router.

Any suggestions?

Thank you!

Deborah

[FURRYe38]

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 

Does the top ring LED on the RBR turn PINK when this happens? 

https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean

IF the RBR is losing the connection, might that the ISP modem is not giving good services as well. The RBR depends on the ISP modem/ONT to give too services or it won't work right and exhibit problems caused by the ISP modem/ONT or ISP services. Something to talk to the ISP about.

Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-rout...
https://kb.netgear.com/25722/How-do-I-reserve-an-IP-address-on-my-NETGEAR-router
I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 15 seconds then release. 
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
https://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-System

Your behind on FW as well:

https://community.netgear.com/t5/Orbi-Wi-Fi-5-AC-and-Orbi-with/New-RBR50-RBS50-Firmware-Version-2-7-...

[deborahmce]

Thank you so much, I'll go through your questions and suggestions.  Appreciate you!!

[FURRYe38]

🙂