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Forum Discussion
Jhgroenjes
Apr 20, 2021Guide
RBR50 just started blinking white out of the blue. Won’t reset.
Was working away at home as I normally do when I lost all Internet. Looked over at my RBR 50 router and noticed it was slowly blinking white. No matter what I did I could not get the Wi-Fi to see the ...
CrimpOn
Oct 06, 2021Guru - Experienced User
It might be worth sending a private message to one of the forum moderators by clicking on their screen name (moderators have a 'capital N' after their screen name where the rest of us have a cute symbol). Explain the steps you went through to contact Netgear (case number?) and provide the product serial number and date of purchase (did you register it?)
Jhgroenjes
Oct 06, 2021Guide
I will never buy netgear product again because of the quality of the orbi (or lack of after their auto-FW updates brick them). I recommend anyone with their products move to another company for your needs. I spent weeks trouble shooting and escalating to call center staff and managers to try and get resolution or even a Discount to buy a replacement, and they flipped me the bird at every attempt. Don’t spend your money on products and poor service like this.
- FURRYe38Oct 07, 2021Guru - Experienced User
It might be worth sending a private message to one of the forum moderators by clicking on their screen name (moderators have a 'capital N' after their screen name where the rest of us have a cute symbol). Explain the steps you went through to contact Netgear (case number?) and provide the product serial number and date of purchase (did you register it?)
Jhgroenjes wrote:
I will never buy netgear product again because of the quality of the orbi (or lack of after their auto-FW updates brick them). I recommend anyone with their products move to another company for your needs. I spent weeks trouble shooting and escalating to call center staff and managers to try and get resolution or even a Discount to buy a replacement, and they flipped me the bird at every attempt. Don’t spend your money on products and poor service like this.