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Forum Discussion

mgdurand1's avatar
mgdurand1
Luminary
May 13, 2019

RBR50 replacement

I have used my Orbi system with very few problems for 2 years and 6 months.  Had a 2 year warranty so of course the dropouts started soon after the warrarnty died.  I used multiple RBS50 satellites a...
mgdurand1's avatar
mgdurand1
Luminary
May 16, 2019

OK.  The downgrade to the .48 firmware is working fine so far.  18 hours straight and no loss of signal with the ocmpeter and TV on constantly.  I do not have Armor activated and that is my next step in troubleshooting. I think it crashed with .60 with Armor disabled so I do not tihnk that will be an issue.  Very pleased as was not enthused about 300 dollars for another router after 2 1/2 years.  Will keep oyu advised.  Thanks for all the help and the support.

FURRYe38's avatar
FURRYe38
Guru - Experienced User
May 16, 2019

When you upgraded to v60, did you use the RBR web page and after the update, continue or did you factory reset and setup from scratch right after v60 was applied? 

  • mgdurand1's avatar
    mgdurand1
    Luminary
    May 16, 2019

    No.  did straight update of the sats and the router.  Did not do reset and start over from scratch.  Did that after the FW was installed and no joy.  

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    May 16, 2019

    Ok. 

  • mgdurand1's avatar
    mgdurand1
    Luminary
    May 17, 2019

    Well, looks like reverting to the previous firmware did the trick for me.  Reintroduced Armor last night and still up and running.  No dropped internet connection for over 24 hours.  All satellites staying connected.  Will cancel the new router I had waiting at Best Buy as it seems that it is not hardware that was the problem but the new firmware.  Will advise if any changes.  

     

    Thanks for the help!

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    May 17, 2019

    Enjoy. :smileywink:

  • mgdurand1's avatar
    mgdurand1
    Luminary
    May 17, 2019

    Orbi, thou art a cruel mistress.  After 2 days dropped the signal again and had to reboot.  I think it is now clear that it is the router.  Off to Best Buy tomorrow and a redo.  Thanks for all the help!  Will advise if the new router does the trick.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    May 20, 2019

    :smileywink:

  • mgdurand1's avatar
    mgdurand1
    Luminary
    May 23, 2019

    Said I would advise if new router did the trick.  It did not.  Returned it and disabled Armor.  That has done the trick.  No drops in 5 days.  Bitdefender was kind enoough to refund my annual subscription after I went through my issues with them.  Good idea, but needs work IMHO.  Thanks to all here for the help.