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RBR50 with 1 RBS50s - Wifi Calling Drops Constantly - on latest firmware V2.7.2.102
Hi All, I've been working on this issue for 2+ months and have made all the rounds - to Apple, to Verizon, and read through all the forums here for similar issues. It seems no matter what I try,...
UPDATE - xfinity modem replaced, connectors on my line snipped and reconnected, and wifi calling seems to be working. 20 minute call is just completed and still running. I believe that was ultimately the issue.
So, after investigating with Netgear equipment, Apple phones, my network, various settings, etc... it came down to the cable / internet provider. I don't know that I'll ever know what caused it, but happy it appears to be fixed! Hopefully, this helps someone else.
What mode is your modem working in? Router or modem only. Thats a modem with built in wifi and router I believe. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
The 1 RBS thats 15 feet from the RBR is too close. 30 feet is needed. 2000sq ft maybe too small an area for two RBS. Try turning OFF 1 of the RBS.
Thanks again, please see below:
- Xfinity XB6 was already set to bridge mode - just confirmed that
- Wi-Fi disabled on Xfinity XB6
- Orbi is in router mode
- That's interesting, I didn't realize too close was an issue. What would be strange is that it worked like this for a couple of years with nothing changing and then stopped, but stranger things have happened. I moved both satellites farther away from the router - now one is about 35 feet and the other is about 30 (we have the space). The irony would be that I thought I should be moving closer if anything!
RESULT: Just hit 10 minutes on a wifi only test call for the first time in a long time. I'm hopeful that this could be the fix I have been looking for! I'll update here after running some additional tests over the next day or so. If this is the fix, it would be helpful for others pulling their hair out to know that this particular sub-optimal physical configuration of less than 30 feet causes this specific wifi-calling drop issue (maybe these keywords help) - would have saved me about 12 hours of my life :)