RBR50

[swathi]

Getting Router not found in Orbi app. Reset the modem but no luck.

[Retired_Member]

don't use the app?

[FURRYe38]

What is the Mfr and model# of the ISP modem/ONT the NG router is connected too?

What status do you see if you log into the RBRs web page at orbilogin.net? 

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@swathi wrote:

Getting Router not found in Orbi app. Reset the modem but no luck.

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[swathi]

NETGEAR - Orbi Voice AC3000 Tri-Band Mesh Wi-Fi  is the model.

[FURRYe38]

And is there a ISP modem in front of the Orbi router? If so, what is the Manufacturer and model of the ISP modem? 

[swathi]

We have Modem thats provided by ATT.Model is  BGW210-700.

[FURRYe38]

This modem arlready has a built in router and wifi>

This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

I recommend you try option #3...