RBR50

[Rgwelker]

The Orbi won’t allow 2 new iPhones to connect to my network longer than a few minutes before toggling them to blocked in access list. I slide the switch to allow them then it first toggles one off then the other. Has anyone had to deal with this issue.

[ekhalil]

Please deactivate "Access Control" in the web GUI:

And then click Apply.

This will clean all your Access Contol list. If you want to use the feature for other devices then add them again.

[Rgwelker]

Thank you. But isn’t my network less secure by not using access control?

[FURRYe38]

Access Control is only for what you want or don't want to connect to your local side of the network for whom ever is in your household. Like setting up times frames for kids who want access and when parents don't want them to have access. This doesn't do anything for who tries to connect from the outside or the Internet side. The firewall automatically handles that. 

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@Rgwelker wrote:
Thank you. But isn’t my network less secure by not using access control?

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[Rgwelker]

Excuse my ignorance. So is access control different from MAC filtering?

[ekhalil]

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@Rgwelker wrote:
Excuse my ignorance. So is access control different from MAC filtering?

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Correct, Access Cotrol in Orbi is MAC filtering.

[FURRYe38]

Not sure if Access Control on Orbi uses same methods as Mac Filtering. I presume it probably does. Again it's for only managing devices on the LAN side of the router. 

[Rgwelker]

So if someone was sitting outside my house at the street and hacked the password to my network and access control was off they would be into my network? With access control turned on they would not be able to get in as long as the box marked block all new devices was checked. I turned it off, hit apply then waited a few minutes. Turned it back on and it continues to google my kids iPhones off or to blocked status.

[Rgwelker]

That should be toggle not google.

[FURRYe38]

I presume so...If they can do that. LOL. 

[ekhalil]

Please do the following:

- Go to Access Control in GUI.

- Mark all devices by selecting all radio buttons beside all listed devices

- Click ALLOW

- Uncheck "Turn on Access Cotrol" on the top

- Click Apply

I hope that this procedure will clean up your "Access Control" list.

After that you can check the "Turn on Access Cotrol" again and select "Block all new devices from connecting" if you want but do not select any of the devices to individually block. I think this part has a bug in the current software and it will cause many unpredictable behavior.

[Rgwelker]

I tried it but it still won’t let my kids iPhones to be allowed on the network. The weird thing is I have the exact same phone purchased at the same time and I’m not having the problem with mine.

[ekhalil]

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@Rgwelker wrote:
I tried it but it still won’t let my kids iPhones to be allowed on the network. The weird thing is I have the exact same phone purchased at the same time and I’m not having the problem with mine.

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And are the kids iPhones MAC addresses then listed in the block list under Access Control?

[Rgwelker]

Yes they are.

[Rgwelker]

The access list shows all devices MAC address whether they are blocked or not. The kids phones show them as blocked.

[ekhalil]

It seems that the Access Control feature still has issues. I saw many similar reports.
I’d recommend to deactivate it for now until the feature is working as it should, hopefully in a coming software update.

[Rgwelker]

I will have to do that for the time being and keep an eye out for a firmware update I guess.