RBS 50 fails speed test

[BHHJR]

My Orbi keeps saying it’s failing to run a speed test and reboot the router. I have done it several times to no avail. 

[st_shaw]

I believe there is a problem with the Ookla server used by the Orbi app for the speed test.

If you want to run a speed test, just use a speed test app or website on your client device.

[BHHJR]

Thanks.  I have run the Ookla speed test which is fine.  So looks like the speed test in Orbi has a problem, not my router. 

[GerryJ99]

Same here. Speed test works using Ookla app on iPhone and iPad (tested with 3 different servers), doesn’t work on Orbi iPhone/iPad app or web. Orbi doesn’t give option to change Ookla server, just says if problem persists try rebooting your router (which I did to no avail). 

[FURRYe38]

NG has been reporting saying that this is there service issue and is aware of it. Keep using the external speed test apps for now until NG fixes this.

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@GerryJ99 wrote:

Same here. Speed test works using Ookla app on iPhone and iPad (tested with 3 different servers), doesn’t work on Orbi iPhone/iPad app or web. Orbi doesn’t give option to change Ookla server, just says if problem persists try rebooting your router (which I did to no avail). 

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