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Orbi WiFi 7 RBE973
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RBS20 won't reset

SteveBBQ
Tutor

RBS20 won't reset

Hi - I just updating to the new firmware available for my Orbi system, and for some reason one of my two satellites got messed up. I have tried the 30-30-30 and the regular reset, and I can't get either one of them to work resetting the device. I was attempting to TFTP into the device last night, but all the directions that I can find are written for the router, not the satellite. 

 

Can anyone please point me in the right direction for what to do in order to get this satellite reset? 

 

Thanks in advance~ 

Message 1 of 14
plemans
Guru

Re: RBS20 won't reset

"messed up"

whats actually going on with the led and the satellite? 

have you tried hardwiring them into the router and syncing them? 

Current setup: CM2000-> RBE973S-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/100mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 2 of 14
SteveBBQ
Tutor

Re: RBS20 won't reset

From what I can see it looks like it keeps boot cycling? I haven't been able to get any devices connected to it. 

 

Satellite from cold boot:

- Blinking white halo, green power LED

- 30 seconds later, pulsing white halo

- 3 minutes later, solid blue halo, but orange icon in app

- halo goes off, but still orange icon in app

- Pulsing white halo, orange icon in app

- Solid blue halo, orange icon in app

- Light off, green icon in app

- Blue light back on

- White flashing halo back on

- White pulse back on

- Light off

- Blue light back on

Message 3 of 14
SteveBBQ
Tutor

Re: RBS20 won't reset

Just attempted to hardwire satellite into router and it appears to be doing the same boot loop.
Message 4 of 14
plemans
Guru

Re: RBS20 won't reset

You tried a factory reset? 

You can try recovering it with tftp or nmrpflash.
are you on windows? if so, follow this guide
https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
just make sure you enable tftp
https://www.thewindowsclub.com/enable-tftp-windows-10

and here's a video walk through using a tftp client. Use the built in one for windows 10 though. the video is more of an example of how its done.
https://www.youtube.com/watch?v=R9DLrLQrpaw

and if that doesn't work, you can try using nmrpflash
https://github.com/jclehner/nmrpflash

Current setup: CM2000-> RBE973S-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/100mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 5 of 14
SteveBBQ
Tutor

Re: RBS20 won't reset

I have tried holding down the reset pin until the power light flashes amber several times.

I’m on MacOS; is there a guide for using that?
Message 6 of 14
plemans
Guru

Re: RBS20 won't reset

here's a guide someone made for the r7000. should be pretty similar. 

https://community.netgear.com/t5/Nighthawk-WiFi-Routers/How-to-unbrick-the-Nighthawk-R7000-using-OS-...

Current setup: CM2000-> RBE973S-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/100mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 7 of 14
SteveBBQ
Tutor

Re: RBS20 won't reset

I got all the way through that, but I didn’t have success attempting to upload the firmware. I kept getting a message that the upload had timed out.
Message 8 of 14
plemans
Guru

Re: RBS20 won't reset

It can take a few attempts as its sensitive to timings. I've tried up to 6 times before it finally worked. nmrpflash isn't as sensitive but not sure about its working on a mac

Current setup: CM2000-> RBE973S-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/100mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 9 of 14
SteveBBQ
Tutor

Re: RBS20 won't reset

Got it - thanks for the background. I will keep working on it and see if I can hit the sweet spot for timing so it starts working. 

 

Would it make sense to attempt to reset the entire system and reload the backed up config file as a bypass for this process? 

Message 10 of 14
plemans
Guru

Re: RBS20 won't reset

You could try resetting but I wouldn't reload a backup config. if the configuration is the issue, reloading it just re-causes it. 

Current setup: CM2000-> RBE973S-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/100mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 11 of 14
SteveBBQ
Tutor

Re: RBS20 won't reset

Thank you for the help - I was able to reload the firmware and it’s exhibiting the same behavior, so I think it’s just bricked at this point.

I’m not sure what else there is to do?
Message 12 of 14
plemans
Guru

Re: RBS20 won't reset

did you try a different firmware in case it was a firmware issue causing it? 

Current setup: CM2000-> RBE973S-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/100mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 13 of 14
SteveBBQ
Tutor

Re: RBS20 won't reset

No - but I will give that one last try.
Message 14 of 14
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