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Forum Discussion
svmcl
Feb 10, 2021Tutor
RBS40V Not working after power outage
My Orbi Voice worked perfectly until after power came back, the Orbi didn't turn on anymore It seems something might have burn or so, because pressing the power button at the back of the unit produc...
Chuspemar
Apr 05, 2021Tutor
svmcl wrote:My Orbi Voice worked perfectly until after power came back, the Orbi didn't turn on anymore
It seems something might have burn or so, because pressing the power button at the back of the unit produces a clicking sound as a relé that is constantly switching on and off.
That's the only thing the Orbi Voce does being plugged and turned on. the annoying sound and nothing else.
I already checked the AC adapter and it's supplying between 18.5 and 19.3 Volts to the unit, so I fairly assume is not the AC Adapter.
Any ideas if there's something like a fuse that can be easily changed?
I tried to dissasemble the unit, but seems there're additional screws hidden elsewere.
Any help will be kindly appreciated.
Hi svmcl
I've had exactly the same problem, but no power outage before fail.
I've reported to Netgear Support and I'm still waiting for answer.
Have you find any solution?
Thanks.
svmcl
Apr 05, 2021Tutor
Nothing.
A technician checked the device and the spare parts for repairing the satellite/speaker are not propperly identified.
Paperweight...
- ChuspemarApr 05, 2021Tutor
Really sad!
Mine is still on warranty but I live outside US (in Chile) so I'm on problems.
Hope Netgear give me a good solution because it has only worked for 3 months and I was very happy with it.
Thanks.
- svmclApr 06, 2021Tutor
Dónde lo compraste?
Si lo compraste en Amazon y lo trajiste desde USA a Chile por Amazon, estando en garantía, los tipos te hacen el cambio de producto.
Yo también soy Chileno.
A mí me terminó pagando Enel Distribución el aparatejo, porque se había quemado por subida de voltaje dps de un corte de luz.
- ChuspemarApr 06, 2021TutorQué casualidad!
Yo soy español pero vivo en Chile hace años.
Efectivamente lo compré directamente en Amazon US y ayer me pidieron la factura así que espero me propongan lo que comentas.
Y qué bueno que consiguieras el reembolso de Enel. El mío no se estropeó por una subida de voltaje, o al menos no me enteré. Te compraste el mismo modelo?
Gracias por la información.