RBS50 not connecting, needs firmware update, help please!

[jayb1967]

Already own a RBR50 with 1 RBS50 satellite.  Purchased used RBS50's to add to system.  One was recognized but not connecting to system. I am unable to udate the firmware or properly connect.  Suggesions & next steps?

[CrimpOn]

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@jayb1967 wrote:

Already own a RBR50 with 1 RBS50 satellite.  Purchased used RBS50's to add to system.  One was recognized but not connecting to system. I am unable to udate the firmware or properly connect.  Suggestions & next steps?

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The forum software package that Netgear uses does not display images placed in-line using the Photos icon until they are approved by a forum moderator (which can take hours or days).  Images 'attached' using the Browse button in the lower left are available immediately.

Can you be more specific about these two satellites.  i.e. what does "recognized" mean? Do they both behave the same, or are there differences between them?

I agree with @vajim that used satellites can benefit from a Factory Reset to clear out information left over from their previous systems.

I am more comfortable adding satellites when they are physically in the same room as the router.  Power up one of them, then open the Orbi web interface on the router and select the menu item "Add Orbi satellite" (bottom menu item) and follow the steps.  After it is sync'd and working, it can then be moved to the desired location.

It seems to be  common sense that router and satellites should be on the same firmware version (although I am not totally convinced that it is essential). Once satellites are part of the system, there are several methods for updating firmware on them.

• The Orbi web interface, Advanced Tab, Administration, Firmware Update should automatically scan the satellites, discover updated firmware, and offer to update them.
• If that doesn't work, the Firmware Update page has a "Manual Update" tab which allows the user to download firmware from the Netgear support web site and load it to the satellite.
• My personal favorite is to learn the IP address of the satellite, download the firmware from the Netgear site, then open the web page of the satellite itself using the IP address, and select the Firmware Update menu item on the satellite.

[jayb1967]

Thank you all.  I def did the 'Factory Reset' on the satellite.    Pic # one (1) is of the Orbi app showing the available network  [Internet -> RBR50 (w/ green dot) -> Orbi Satellite-1 (w/green dot) & Satellite-2 (w/purple dot).      Pic # two (2) was from orbilogin.com on the 'Attached Devices' screen.  I see this: 

Status

Device Name

IP Address

MAC Address

Connection Type

Connected Orbi

Backhaul Status

1

Netgear Orbi Satellite-1 10.0.0.2 10.0.0.2 3C:37:86:2A:3B:CB 5G Orbi Router 08:36:C9:13:77:6C Good 2 RBS50 Orbi Satellite-2 - - B0:B0:8A:59:FD:93 -   - Disconnected   Hopefuly you see this.  If not, it shows Device Name (Orbi Satellite-1 with the IP address, MAC address, Connection Type, Connected Orbi, and Backhaul Status as good.   Satellite-2 onlly shows: the device name, the MAC address, and the Backhaul Status (disconnected). I would love to try to IP address update option but I am not sure I have the skills.  The app gives me the IP address but I am unsure how to proceed. thank you to all for all your help. Jay

[CrimpOn]

The forum software package that Netgear uses does not display images placed in-line using the Photos icon until they are approved by a forum moderator (which can take hours or days). Images 'attached' using the Browse button in the lower left are available immediately.

Can you be more specific about these two satellites. i.e. what does "recognized" mean? Do they both behave the same, or are there differences between them?

[nmcharka]

I am adding a 3rd satellite to my RBK53 system and I am having a host of issues getting this to work.

1. The Orbi app tells me I have 3 sats working after i install the new one; but only shows me 2 in the visual network map.

2. I am trying to update the firmware on the new SAT but when i try and do it manually (via the web) and it asks me to log into that SAT I dont know the username or password. Anything and everything connected to the RBK53 system wont work. The password on the bottom of the SAT doesnt work with an "admin" login either.

How do i get into this SAT directly?

3. I want to keep my daisy chain working; i currently go RBR to Sat 1 to Sat 2; but this new Sat 3 will go in another direction of my home. I want it to connect to the RBK router directly.

Can i have a daisy chain in two directions at once?

Are these issues all interconnected?

Also, I see a 2nd wifi network in my home now; Orbi41 which is clearly this new SAT and is secured. I can connect to this with the regular network password and the network is there and works fine... very strange.

Thanks so much for everyone'se help!!!

[FURRYe38]

The log in and PW would either be the same log in as you use on the RBR or admin and "password". No quotes. 

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@nmcharka wrote:

I am adding a 3rd satellite to my RBK53 system and I am having a host of issues getting this to work.

1. The Orbi app tells me I have 3 sats working after i install the new one; but only shows me 2 in the visual network map.

2. I am trying to update the firmware on the new SAT but when i try and do it manually (via the web) and it asks me to log into that SAT I dont know the username or password. Anything and everything connected to the RBK53 system wont work. The password on the bottom of the SAT doesnt work with an "admin" login either.

How do i get into this SAT directly?

3. I want to keep my daisy chain working; i currently go RBR to Sat 1 to Sat 2; but this new Sat 3 will go in another direction of my home. I want it to connect to the RBK router directly.

Can i have a daisy chain in two directions at once?

Are these issues all interconnected?

Also, I see a 2nd wifi network in my home now; Orbi41 which is clearly this new SAT and is secured. I can connect to this with the regular network password and the network is there and works fine... very strange.

Thanks so much for everyone'se help!!!

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[nmcharka]

So simple yet so true. Thanks... Once I got in and updated the firmware to be the same as the rest of the ecosystem the entire thing worked itself out.

Appreciate the help!

[FURRYe38]

Glad you got it working.

Please mark your thread as solved so others will know. 
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy.