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Forum Discussion
RBS50 won't con't connect
Orbi router and satellite 1 upgraded firmware when satellite 2 was not installed. Now satellite 2 won't connect. White light on constantly and connection to router fails. Reset Orbi router and bo...
abil wrote:
...Does that mean the satellite is defective?
Not necessarily, it can be that it's just not able to find the router.
- Please get the units close to each other
- Have you tried to connect the satellite to the router with a LAN cable as was suggested by randomousity
- Can you please toggle the "Daisy Chain" setting in the router and see if that will have any effect.
Thanks for your help.
Yes, I tried all.
Tried to sync with satellite next to router. Tried to sync with satellite plugged directly into router. I also toggle the Daisy Chain setting causing the router to reboot twice. The white light on top of the satellite is still solid.
Do you know which firmware is in that satellite? If it's very old you might need to downgrade the router to an older software so that they can understand each other.
It is old. I din't use the satellite for a year because we lived in an apartment for that time and didn't need it. Before I started playing with it the Firmware update page showed Satellite 2 as V1.xxxxxx eventhough it wasn't connected. It now doesn't show satellite 2 and the router and satellite 2 are on V2.2.2.210. After reading what I could on the intenet my original plan was to revert the software by resetting the devices to factory, however resetting didn't downgrade the software. How do you downgrade the software? I'm still concerned about the solid white light not changing and the unit being defective.
abil wrote:
It is old. I din't use the satellite for a year because we lived in an apartment for that time and didn't need it. Before I started playing with it the Firmware update page showed Satellite 2 as V1.xxxxxx eventhough it wasn't connected. It now doesn't show satellite 2 and the router and satellite 2 are on V2.2.2.210. After reading what I could on the intenet my original plan was to revert the software by resetting the devices to factory, however resetting didn't downgrade the software. How do you downgrade the software? I'm still concerned about the solid white light not changing and the unit being defective.
You can download an earlier software from the download page here: https://www.netgear.com/support/product/RBR50.aspx#download
You can probably take the latest 1.x release say 1.12.0.18 to downgrade the router to then try to sync the "old" router then upgrade both to latest software.
Thanks for all your help. I tried the firmware approach but still can't see the satellite. I'm going to return the Orbi.
Thanks.