RBS50v2 bricked. Power LED flashing red - nmrpflash and tftp doesn't work

[drakov]

Hi, I did a firmware update and one of my RBS50V2's got "Bricked".  Power LED flashing red and doesn't work. 

I read the other KB article and my IT guy @ work tried factory reset + nmrpflash + tftp  all to no avail.

I asked him to send it in for service but they said they do not repair anything over 1 year after purchase.

So, Netgear's firmware update corrupted my unit and I want to get it fixed, anyone knowhow to do that, even fi there is a cost involved?

Or any other method to fix it?

thanks

[FURRYe38]

https://community.netgear.com/t5/Orbi/Orbi-RBR50-seems-stuck-in-boot-loop/m-p/2010016/highlight/true...
https://community.netgear.com/t5/Orbi/Is-my-13-month-old-RBR50-bricked/m-p/2011090/highlight/true#M1...

If any of this fails, the RBR would need to be replaced. 

[KevinLiT]

Hello drakov,

Welcome to the NETGEAR Community!

Are you still having this issue with your RBS50v2?

Best,

Kevin

Community Team

[drakov]

Hi yes i am. I don't plan to open the unit and do the complicated updating that the previous person recommended. I really appreciate that the community is helping on this level but I think it's too much for me to do as a user. I'm pretty frustrated about this problem because this hardware is extremely expensive and it should last longer than it has. Especially considering that it ran a firmware update and self-destructed. It's not like I damaged it somehow. I think that in these circumstances it should be possible to send it somewhere for a pair. I also think the repair should be free because it was damaged in a firmware update

[KevinLiT]

Hello drakov,

Thank you for your response!

Please PM the following information so I can endorse you to our support team:

Name:
Email:
Phone Number:
Device Model:
Firmware:
Serial Number:
Preferred time to be contacted:
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Please provide this information as soon as possible!
I look forward to hearing from you!

Best,
Kevin
Community Team