Re: RBW30 - Firmware 2.3.0.4

FURRYe38 · ‎2019-03-20

Default is a unzipper utility for mac thats built in. OSX can use Stuffit Expander as well.

Mac should be able to unpack the .zip file then using any browser, select the .chk file in the RBWs firmware update page, manually select and navigate to the .chk file and select it for upload. Do not attemp to open the .chk file with anything else. That is the actual FW code file.

Vegasdealer · ‎2019-03-20

Hi,

redownloaded the update file and when I try to upload it per your instructions, says it's in a .img file, but it shows as a .chg file.

About to give up here, taking too much time to do something so easy. lol. The app is still showing the old firmware as well.

Again, thank you for your very clear instructions.

FURRYe38 · ‎2019-03-20

And what browser is this your using?

Go ahead and rename the .CHK to .img and try again. Close out of the web browser first, then re-name, then open the browser and log in.

@Blanca_O

@Vegasdealer wrote:

Hi,

redownloaded the update file and when I try to upload it per your instructions, says it's in a .img file, but it shows as a .chg file.

About to give up here, taking too much time to do something so easy. lol. The app is still showing the old firmware as well.

Again, thank you for your very clear instructions.

Vegasdealer · ‎2019-03-20

Using safari, tried FF and chrome earlier.......... changed file name as suggested and it did upload, but than got an error message that flashed really fast that the file was not in the correct format, I think.

Give up here.....Thanks to everyone.

FURRYe38 · ‎2019-03-20

Ok, will have NG support get involved. Seem that this is effecting Mac users.

@Blanca_O

@Vegasdealer wrote:

Using safari, tried FF and chrome earlier.......... changed file name as suggested and it did upload, but than got an error message that flashed really fast that the file was not in the correct format, I think.

Give up here.....Thanks to everyone.

Vegasdealer · ‎2019-03-20

Thank you, sending a message to NG via FB as well.

Again thank you for your very kind support and help. Have a great day/night and as we say in Las Vegas, "Good Luck To You" 🙂

FURRYe38 · ‎2019-03-20

Let us know if you get any responce. You might file a support ticket here as well:

https://www.netgear.com/mynetgear/registration/login.aspx

@Vegasdealer wrote:

Thank you, sending a message to NG via FB as well.

Again thank you for your very kind support and help. Have a great day/night and as we say in Las Vegas, "Good Luck To You" 🙂

Blanca_O · ‎2019-03-20

Hi @Vegasdealer

Let me check on this.

Regards,
Blanca
Community Team

michaelkenward · ‎2019-03-21

For future reference, this might be useful.

How do I manually update the firmware on my Orbi WiFi System? | Answer | NETGEAR Support

FURRYe38 · ‎2019-03-21

Others are getting this version installed.

https://community.netgear.com/t5/Orbi/RBR50-Problem/m-p/1724301/highlight/true#M56249

I believe this one user is using Windows and not Mac. This maybe a Mac only issue.

@Blanca_O wrote:

Hi @Vegasdealer

Let me check on this.

Regards,
Blanca
Community Team

Vegasdealer · ‎2019-03-21

Thank you, I'll keep it for future reference. Did try the manual update on Wednesday 3/20/1/9, but the file was not in the correct format after downloading it again. Just checked still showing the old software in the "automatically check for update window". The app on my iPhone showing that my Orbi is "up to date" but it still shows the old firmware.

FURRYe38 · ‎2019-03-21

If you have a Windows PC, you can try that.

Vegasdealer · ‎2019-03-21

Only have a mac here and btw still waiting for a reply from NG to a message I sent via Face Book.

Thanks

FURRYe38 · ‎2019-03-21

I think @Blanca_O is checking on this.

Blanca_O · ‎2019-04-08

Hi @Vegasdealer

We just want to check if you were able to update the firmware. There are community members from the other thread reported that they have now the latest firmware.

Regards,
Blanca
Community Team

Vegasdealer · ‎2019-04-08

Hi Blanca:

Yes, think I was able to upgrade.lol. am showing the following V2.3.1.44. for the router and V2.3.0.4for the Satellite. Thanks to everyone one here in support. Especially want to thank the person who I interacted with thru FaceBook messenger. The person from FB was very helpful and advised me last week that the update would be on the servers by Friday so waited till the weekend to update. Again Thank you

Blanca_O · ‎2019-04-08

Hi @Vegasdealer

Thank you for your feedback. Glad that it's working now.

Regards,
Blanca
Community Team