1.) I purchased on Jamuary 7, 2020 and it states on my product support page that I purchased in August/2019 even though I provided support my amazon receipt
2.) Performance is slow/ latencey/ satelites constantly need rebooting and losing connectivity
3.) web app is terrible/ satelites are shown as disconnected/ but my mobile apps states they are connected
4.) Just a perfect storm of failures my executive management and supprt
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Is the Orbi system operating in Router or AP mode?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz. Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see: Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).
