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Rbr50 reset Orbi and now it won’t connect to the Internet

Sarabpaints
Follower

Rbr50 reset Orbi and now it won’t connect to the Internet

I have an Orbi90 rbr50 and it won’t connect to the Internet. Every time I restarted it it would go back to the pink light. So I reset it and now it is a white light but it is still not working. How do I Connect it so it works? I need it desperately
Message 1 of 4
FURRYe38
Guru

Re: Rbr50 reset Orbi and now it won’t connect to the Internet

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

 

Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

Message 2 of 4
Jeezy
Aspirant

Re: Rbr50 reset Orbi and now it won’t connect to the Internet

OP did you manage to sort this? I am having the same issues.. wirelessly I am getting slow speeds. I tell you what Netgear Orbi is a pain in the ass. I regret getting this. You would expect for such a expensive equipment you wouldn’t have much headache with it
Message 3 of 4
FURRYe38
Guru

Re: Rbr50 reset Orbi and now it won’t connect to the Internet

The user hasn't been back since they posted nor responded to my suggestions.

 

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

 

Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

Message 4 of 4
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