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Orbi WiFi 7 RBE973
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Re: Remote Management

Fred_m
Tutor

Remote Management

Hello
When I try to activate remote management I get message that this device is registered to another account. This device is the correct device in my account and I bought this new. Recieved an email on previous support that basically said that my device is correctly listed on my account but still can’t activate remote management
Any help would be great
Thank you in advance
Model: RBR50| Orbi AC3000 Tri-band WiFi (Router Only)
Message 1 of 8

Accepted Solutions
Blanca_O
NETGEAR Moderator

Re: Remote Management

Hi @Fred_m

 

Thank you for responding. System shows that the device is indeed registered to your profile. Please try to uninstall and re-install the app. If still not working, kindly factory reset the unit and try again. 

 

Regards, 
Blanca 
Community Team

View solution in original post

Message 4 of 8

All Replies
Blanca_O
NETGEAR Moderator

Re: Remote Management

Hi @Fred_m

 

I have sent you a message. Please check your inbox.

 

Regards, 
Blanca 
Community Team

Message 2 of 8
Fred_m
Tutor

Re: Remote Management

Hello Blanca’s
Just replied to you questions
Message 3 of 8
Blanca_O
NETGEAR Moderator

Re: Remote Management

Hi @Fred_m

 

Thank you for responding. System shows that the device is indeed registered to your profile. Please try to uninstall and re-install the app. If still not working, kindly factory reset the unit and try again. 

 

Regards, 
Blanca 
Community Team

Message 4 of 8
Fred_m
Tutor

Re: Remote Management

I have already done removed and reinstalled the app
Have not done a reset. Will do so and see
So I reset the router only or the satellite too
Message 5 of 8
Blanca_O
NETGEAR Moderator

Re: Remote Management

Hi @Fred_m

 

Kindly reset first the satellite then the router. Please let me know how it goes. 

 

Regards, 
Blanca 
Community Team

Message 6 of 8
Fred_m
Tutor

Re: Remote Management

It Worked. Finally
Thank you
Message 7 of 8
Blanca_O
NETGEAR Moderator

Re: Remote Management

Hi @Fred_m

 

Great! Glad to know that it is now working. 

 

Regards, 
Blanca 
Community Team

Message 8 of 8
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