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Forum Discussion
Router Dropping Internet Connection Constantly
It seems I am one of many who has an unstable Orbi.
The GUI internet status changes from good to disconnected.
It happens constantly. I added another RDS50 because I thought it was a dis...
rchorowitz wrote:
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The ISP modem is Arris TG1672G (w/static IP)
The Router is a NG ProSafe FVS336G
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I think you have a double NAT case even though Orbi is in AP mode. Both the TG1672G and FVS336G are routers.
If the ISP modem is acting as a router and does NATing on the incoming WAN traffic then this can cause different issues since the other router is also doing NATing. Please confirm if you really have double NAT condition as follows:
Please open a Command Prompt on any computer attached to Orbi and type:
> tracert 8.8.8.8 (traceroute to Google’s DNS server)
- If you see two private IP addresses listed in the first two hops then you have double NAT. Please check the model of your ISP modem and if you have a manual for it.
- If you see only one private address and the second hop shows a public address, then you’re all good and we need then to troubleshoot further to find the root cause of the issue,
ekhalil Only 1 private IP address (my ProSafe router)
What did the second IP begin with?
- The second ip is the gateway address for the cable modem
