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My router stopped connecting yesterday. I restarted the modem and then the router several times. The app cycles through the set up process, but when it asks to join the network, it comes back with either "can't find" or "unable to connect" to the network. Oddly, I am able to connect to the router through the "Anywhere Access" option on the Orbi app and can get Internet. But, when I try to go back and connect the router through the regular way, it says the "device is offline." Does anyone know what I can do to fix this?
Do I have a defective router? I'm still within warranty for hardware.
Thank you for this suggestion. I will try it next.
I had the entire mesh set up working since September 2020. Yesterday, the router went out and I haven't been able to get it back. Fortunately, the Anywhere Access on the Orbi app is giving my home Internet as the ISP modem does not have a built in router. I've tried resetting the router several times, but it hasn't worked. The only thing I can think of is that the firmware isn't up to date. I'm trying to access my Orbi account on my pc since the Orbi app just keeps spinning trying to get connection.
