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Forum Discussion
Router Randomly Dropping Internet Connection
I am coming to this forum with a month long problem. FIrst let me explain my environment: Residential Brick House 2 Floors 3k Square foot Spectrum Internet 200 up / 10 down Arris SURFboard SB...
Recently purchased Nighthawk CAX80. Never had problems w/ my internet connection before hooking up the Cax80. For last 2 wks since my Cax80 has been connected, im getting disconnected like every 20 min, ethernet & wifi. When I check out my Nighthawk app, it tells me I'm connected. Doesnt tell me I'm disconnected til I try to do a speed test. I've spent hours on the phone w/ NG "expert techs." Thats just been frustrating (language barrier & wait time) & a waste of time. I called Cox cable to make sure everything was good on their end. They said signal & connection are strong. When I lose connection, the lights continue to light like normal. I have only 2 devices connected. My cell & a streaming box. Any advice or help would be great. I read the posts above & I'm wondering if that worked?
So NG has a specifi corum for cable modem gateways. Please post here in the following forum for your model modem:
https://community.netgear.com/t5/Cable-Modems-Routers/bd-p/home-cable-modems-routers
Thank you.
BEB7474 wrote:
Recently purchased Nighthawk CAX80. Never had problems w/ my internet connection before hooking up the Cax80. For last 2 wks since my Cax80 has been connected, im getting disconnected like every 20 min, ethernet & wifi. When I check out my Nighthawk app, it tells me I'm connected. Doesnt tell me I'm disconnected til I try to do a speed test. I've spent hours on the phone w/ NG "expert techs." Thats just been frustrating (language barrier & wait time) & a waste of time. I called Cox cable to make sure everything was good on their end. They said signal & connection are strong. When I lose connection, the lights continue to light like normal. I have only 2 devices connected. My cell & a streaming box. Any advice or help would be great. I read the posts above & I'm wondering if that worked?