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Router admin screen doesn't show same info as Orbi app
When I log into my Orbi router through a website, it says that there are no satellites connected and only 1 connected device, even though we have approximately 30 devices that are connected to the wifi.
When I log into my Orbi app, it shows that 2 satellites are connected and the appropriate amount of connected devices, but they all show up as a printer or as a google home mini.
I unplugged and plugged back in the satellites until they showed a solid blue LED, so I'm assuming they are connected to the router.
Anyone have ideas why this is? Which one should I trust?
When I log into my Orbi router through a website, it says that there are no satellites connected and only 1 connected device, even though we have approximately 30 devices that are connected to the wifi.
When I log into my Orbi app, it shows that 2 satellites are connected and the appropriate amount of connected devices, but they all show up as a printer or as a google home mini.
I unplugged and plugged back in the satellites until they showed a solid blue LED, so I'm assuming they are connected to the router.
Anyone have ideas why this is? Which one should I trust?
Re: Router admin screen doesn't show same info as Orbi app
v2.5.1.16 was just released, it is supposed to fix the devices missing issue. I suggest downloading it first to see if it fixes your issue with 2.5.1.8.
v2.5.1.16 was just released, it is supposed to fix the devices missing issue. I suggest downloading it first to see if it fixes your issue with 2.5.1.8.
perhaps a better idea is STOP with the manual updates altogether. too many folks have created their own problems
Install the the RBS first then RBR lastly then factory reset the system and setup from scratch. I recommend adding the RBS 1 at a time while checking the RBRs web page for status as each get connected.
Re: Router admin screen doesn't show same info as Orbi app
@Brinch, did v2.5.1.16 fix your device issue? Please let us know. I am also running v2.5.1.16 since March 31 on my RBR50 and two RBS50 satellites (I was sent an early beta release to see if it fixed one of my open tickets for a different issue). For me, I have not seen missing devices with either v2.5.1.8 or v2.5.1.16, so I have not seen any change for my setup between those minor releases. I use the Android app, I don't have any iOS devices to try its app.
Re: Router admin screen doesn't show same info as Orbi app
I had this issue and the new firmware (2.5.1.16) seems to have fixed it. On the previous firmware, I would see different devices in the app and the web but both were completely wrong, online listed 2-3 devices (I have 30 or so) and never changed after a reboot. Now I seem to be getting refreshed as they change. The icons / reported device aren't correct but I believe the IPs and MAC addresses are.
Re: Router admin screen doesn't show same info as Orbi app
Yes, updating to the new firmware did fix my issue. I wish I never updated the firmware though in retrospect. I've had random issues with the Orbi since then, and it's causing me a lot of frustration for the amount of money I've invested into it.
I wish I never updated the firmware though in retrospect. I've had random issues with the Orbi since then, and it's causing me a lot of frustration for the amount of money I've invested into it.
Re: Router admin screen doesn't show same info as Orbi app
Be sure to make a backup configuration to file now.
Also if you have problems after FW updates happen or your manually update, be sure to factory reset the system and setup from scratch. This helps clear out any mis-configurations or incompatible configurations with the newer FW version. I prefer using the manual FW update method, make a backup, load FW then factory reset then setup from scratch. I can load the backup configuration from file and the system will works. If I run into problems, then I reset and don't load the back up configuration from file. I found that resets and setup from scratch is the best way to ensure the system is working well. There are other factors as well.
Yes, updating to the new firmware did fix my issue. I wish I never updated the firmware though in retrospect. I've had random issues with the Orbi since then, and it's causing me a lot of frustration for the amount of money I've invested into it.
