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Forum Discussion
Router flashing purple
I’m a novice and technophobe. My kids used to help me. My router has stopped working consistently. It sometimes flashes magenta. I’m not sure what color the satellite is but it’s hot in the wall. can ...
I’m not sure how I changed the password. I don’t have the Orbi app on my phone but I got a new one. I think I downloaded the app.
I just need to know what cords to connect & disconnect to make this happen. Any tips.
I just need to know what cords to connect & disconnect to make this happen. Any tips.
Cnamngrl14 wrote:
I’m not sure how I changed the password. I don’t have the Orbi app on my phone but I got a new one. I think I downloaded the app.
I just need to know what cords to connect & disconnect to make this happen. Any tips.
A Factory Reset does not require touching any cables. Unbend one end of a paperclip and follow these instructions:
https://www.youtube.com/watch?v=cMw4ePACgc4
In about two minutes, the Orbi will be operating again, with the original WiFi name and password. The administrative login (not WiFi) will be "admin" and "password."
- The router doesn’t constantly flash purple.
Why do I need a factory reset? I read that it’s just trying to connect to the Internet and that I could power off the device and try to get it talking to the modem. If this will it’ll be easier than a factory reset.
I remember it was hard for me to get the 2 of the devices synced initially and I had telephone support.
Do you really think I should reboot them and reassign the password, which I also don’t know how to do?
Sorry to be so wordy & fearful about all of this. I do apprecIate your immediate responses and suggestions. I may just have to do what the video suggests. I’ll watch the whole thing before I respond again.
Cnamngrl14 wrote:
The router doesn’t constantly flash purple.
Why do I need a factory reset? I read that it’s just trying to connect to the Internet and that I could power off the device and try to get it talking to the modem. If this will it’ll be easier than a factory reset.The Factory Reset is my "last resort". If the Orbi performs correctly most of the time, but occasionally the ring light flashes for a while and then "all is good", my thought would be, "how irritating and annoying is this behavior?" Enough to take action?
My opinion is that this is not normal. My Orbi stays connected for months, until I do something to restart it. As of today, it has been on-line with Spectrum for 44 days. Can you keep a log (on paper) of when this seems to happen and how long the episodes appear to last?
I guess I am suggesting, (a) don't do anything unless you feel you have to, and (b) it might be worth gathering some more information.
- My Orbi has worked for 2 years. No issues.
However, my ability to get consistent downloads/service started when I noticed the intermittent purple a few nights ago. It is serious enough that I want to take action.
May I ask you a basic question?
1. Is it true the once router and satellites are synced they have no color on the rings?
I’ll call my Internet provider again. We were on before but got disconnected.
I can also keep a log and get back to you, but if it keeps bothering me you recommend a factory reset.