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Forum Discussion
Router flashing purple
I’m a novice and technophobe. My kids used to help me. My router has stopped working consistently. It sometimes flashes magenta. I’m not sure what color the satellite is but it’s hot in the wall. can ...
My Orbi has worked for 2 years. No issues.
However, my ability to get consistent downloads/service started when I noticed the intermittent purple a few nights ago. It is serious enough that I want to take action.
May I ask you a basic question?
1. Is it true the once router and satellites are synced they have no color on the rings?
I’ll call my Internet provider again. We were on before but got disconnected.
I can also keep a log and get back to you, but if it keeps bothering me you recommend a factory reset.
However, my ability to get consistent downloads/service started when I noticed the intermittent purple a few nights ago. It is serious enough that I want to take action.
May I ask you a basic question?
1. Is it true the once router and satellites are synced they have no color on the rings?
I’ll call my Internet provider again. We were on before but got disconnected.
I can also keep a log and get back to you, but if it keeps bothering me you recommend a factory reset.
Cnamngrl14 wrote:
My Orbi has worked for 2 years. No issues.
However, my ability to get consistent downloads/service started when I noticed the intermittent purple a few nights ago. It is serious enough that I want to take action.
May I ask you a basic question?
1. Is it true the once router and satellites are synced they have no color on the rings? Yes, this is correct. In normal operation, the ring light is "off". Netgear (correctly) decided that customers would be annoyed to have a bright light keeping them awake at night.
I can also keep a log and get back to you, but if it keeps bothering me you recommend a factory reset. This is the problem. While others may have specific advice for this situation, I have none. It has never happened to me. Perhaps keeping a log will provide insights as to what could be causing the problem. The "Last Resort" is to "start over from scratch."